If I Do a Factory Reset Do I Need to Update Versa Firmware

If you tin can’t update your tracker, attempt the instructions below.

Update Failures

If the connection betwixt your tracker and mobile device is interrupted during the update, you may encounter this image:

Attempt these steps to resolve the trouble:

1. Plow your tracker off and on again using the instructions in
   How practise I restart my Fitbit device?
2. Restart your mobile device.
3. Try the firmware update again. If it doesn’t piece of work, on a different mobile device or figurer (if bachelor) log into your Fitbit business concern human relationship and try updating your firmware.
   Annotation that if y’all lot get notifications from your phone on your tracker, before you can can use a different device or estimator you demand to plow off Bluetooth on your telephone.
4. For help, delight contact
   Customer Support.

If the update fails and y’all run across this image, you’ll exist unable to use the tracker until the error status is resolved:

In this case tap a screen or printing a button to return to the clock and try the update once again. (If y’all encounter “fitbit.com/setup” follow the instructions in
How do I fix my Fitbit device?) If the update doesn’t work, restart your tracker and endeavour once again.

Low Battery or Low/Loftier Temperature

If you lot see the critically depression bombardment screen when attempting a firmware update, accuse your Bonfire and attempt the update again.

Too if y’all see a temperature screen, try the firmware update again when Bonfire has cooled off or warmed upward.

Blaze is too warm	Blaze is too common cold

For all-fourth dimension results, remove other Fitbit watches and trackers from your phone’south Bluetooth settings.

Before you brainstorm the firmware update, plug your watch into the charger. Make certain your scout is in range of your abode or piece of work Wi-Fi network during the update, or continued to your nearby phone for Fitbit Versa Light Edition.

Note that firmware updates for Fitbit Versa Lite Edition tin accept an lx minutes or more if you perform a manufactory reset before you begin the update. If your firmware is version 38.half-dozen.1.one, attach your watch to the charging cablevision and plug the charging cablevision into a USB port on your computer earlier you lot begin the update. Go along your Fitbit device close to your phone or tablet to complete the update.

If the firmware update fails, yous may see this image on your watch’s screen:

Follow the troubleshooting steps beneath based on your upshot to resolve the problem.

Depression Battery

If your sentinel isn’t sufficiently charged earlier starting the update, you may see this image on your screen or a low battery bulletin in the Fitbit app:

Expect until the bombardment is at least fifty% charged to get-go the update and go on your scout plugged into the charger. To cheque the battery level, tap the screen or press whatever push while the picket is charging.

No Clock after Update

If you run across a clock mistake bulletin on your watch’s screen later the update, cull a clock confront in the Fitbit app to resolve the trouble. For more than information, see
How practice I modify the clock face on my Fitbit device?

Update Failed over Wi-Fi

If you lot have trouble updating your watch over Wi-Fi, endeavour these steps to resolve the problem. For Versa Lite Edition, come across
Update Failed over Bluetooth.

1. Brand certain your lookout man is continued to the Wi-Fi network you lot want to use. For instructions on how to add together a network, see
   How practise I connect my Fitbit watch to Wi-Fi?
2. Motion your watch closer to your router.
3. Make sure your router is connected to the internet.
4. Restart your sentinel. For instructions, encounter
   How do I restart my Fitbit device?
5. Remove your sentry man from your Fitbit business relationship. For instructions, come across
   Tin I use more than ane Fitbit device with the same account?
6. Remove your sentinel from the list of Bluetooth devices paired to your phone. On your telephone, go to
   Settings
   
   
   
   Bluetooth
   
   
   
   find the scout in the list
   
   
   discover an option to forget the device.
7. Reconnect your sentinel to your Fitbit business relationship. For instructions, see
   How practise I ready my Fitbit device?
8. Try once more to update your sentinel man.

If the update fails, restart your phone and try again.

If you lot tin can’t update your picket over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your picket over Bluetooth instead. Notation that firmware updates over Bluetooth may take significantly longer to complete.

Update Failed over Bluetooth

If you have problem updating your watch over Bluetooth, effort these steps to resolve the problem:

1. Turn Bluetooth on and off on your phone.
2. Restart your sentinel. For instructions, run across
   How practice I restart my Fitbit device?
3. (Versa Calorie-free merely) On your watch, open the Settings app
   
   
   Most. If your firmware version is 38.six.ane.i, adhere your lookout to the charging cable and plug the charging cable into a USB port on your calculator earlier y’all brainstorm the update. Proceed your Fitbit device close to your telephone or tablet to complete the update.
4. Remove your watch from your Fitbit business relationship. For instructions, see
   Can I apply more than 1 Fitbit device with the same business relationship?
5. Remove your lookout man from the listing of Bluetooth devices paired to your phone. On your phone, go to
   Settings
   
   
   
   Bluetooth
   
   
   
   find the sentry in the listing
   
   
   observe an choice to forget the device.
6. Reconnect your sentinel to your Fitbit account. For instructions, come across
   How do I gear upwards up my Fitbit device?
7. Try again to update your watch.

If the update fails, restart your telephone and retry the update.

If you withal take problem updating your sentinel, contact
Customer Back up.

Instructions for installing Windows 10 Commuter

Note that these instructions are for Versa Light Edition only.

If you tried to update the firmware on your watch later on on a factory reset and received an error message on your Windows 10 computer, follow the instructions beneath to update your driver software.

1. Open up your Windows Device Managing director.
2. Under Other devices, correct click
   IP-over-USB.

   

3. Click
   Update Driver
   
   
   
   Scan my calculator for commuter software.
4. Click
   Allow me pick from a list of available drivers on my figurer.
5. Click
   Network Adapters
   
   
   
   Next.
6. Under Manufacturer, click
   Microsoft.
7. Under Model, click
   Remote NDIS Compatible Device.
   
8. Click
   Next.
9. Click
   Aye
   
   if whatever warnings appear. Your driver software installs to Windows Device Manager.

Afterwards your commuter software installs, use your Windows 10 computer to update the firmware on your scout equally instructed past
Customer Back up.

Make certain your tracker is charged and and then try these steps:

1. Plow your tracker off and on over again using the instructions in
   How practice I restart my Fitbit device?
2. Restart your telephone, and retry the update.
3. Log in to your Fitbit business organisation relationship on a different device, and retry the update.

If you however accept problem, contact
Client Back up.