Troubleshoot press failures in Discussion for Role 365 on Windows 10

This article provides steps to diagnose and resolve issues that occur when yous cannot print a Microsoft Word for Office 365 certificate on Windows 10.

Quick resolution

Try the post-obit options to help determine the root crusade of your trouble in Word. Select the image at the left or the option heading to see more detailed instructions about that option.

Test printing in other documents

  1. Open a new blank document.
  2. Blazon the following text:
  3. Press Enter.
  4. Effort to print again.

Test printing in other programs: WordPad

  1. Open WordPad.
  2. In a new document, type
    This is a examination.
  3. On the
    menu, select
  4. Select
    to impress the file.

Repair the Give-and-take plan files

  1. Get out all Function programs.
  2. Select
    Start, and then type
  3. Select
    Add together or Remove Programs.
  4. Under
    Apps & features, select
    Microsoft Office Word.
  5. Select
  6. Select
    Online Repair, then follow instructions to repair the programs.

Test for problems in Windows

  1. Remove all media (USB bulldoze, DVD, CD) from your computer.
  2. Select
    Outset, select the
    push button, and so select
  3. Press and concord the F8 key equally your calculator restarts.
  4. On the
    Advanced Kick Options
    screen, select
    Safe Mode, and so press Enter.
  5. Sign in to your figurer by using administrative credentials.
  6. Try press once more.

Examination printing with different print drivers

  1. Select
  2. Select
    Printers & scanners.
  3. Select
    Add a printer or scanner.
  4. Select
    The printer that I wanted isn’t listed.
  5. On the
    Find a printer by other options
    screen, select
    Add a local printer or network printer with manual settings.
    and then select
  6. Make sure that the
    Employ an existing port
    check box is selected, then change the list option to
    File: (Print to file).
  7. Select
    Side by side.
  8. Nether Manufacturer, select
  9. Under
    Printers, select
    Generic/Text Only, and then select
  10. On the
    Type a printer name
    screen, go out the proper noun as
    Generic/Text Only, and select
  11. On the
    Printer Sharing
    screen, select
    Share this printer so that others on your network can find and use it.
  12. Leave the default
    name, and select
  13. Select
  14. When the commuter installation is finished, open a document in Give-and-take.
  15. Select
  16. Select
    Generic/Text Only
  17. Change the location to
    My Documents, and proper name the file
  18. Select

More information

The following are examples of print failures:

  • You receive error messages and other messages when you lot try to print a file.
  • The printer does not respond.
  • Files impress as meaningless symbols.


This article doesn’t discuss printer output problems, such equally envelope-positioning problems, missing graphics, or inaccurate page numbers.

To resolve a impress failure in Word, you must decide its cause. Causes typically fit into one of the following categories:

  • Damaged documents or damaged content in documents.
  • The Word plan itself.
  • The printer commuter.
  • The Windows operating system.
  • Connectivity or hardware.

Detailed view of the options

The following section provides more detailed descriptions of these options.

Selection 1: Test printing of other documents

Damaged documents or documents that contain damaged graphics or damaged fonts can crusade print errors in Word. Before you reinstall drivers or software, exam the Word programme’s ability to impress. To do this, follow these steps.

  1. Open up a new bare document in Word.

  2. On the showtime line of the certificate, type the following text:
    =rand(ten), so press Enter.


    This inserts 10 paragraphs of sample text.

  3. Try to print the document.

  4. If the document prints successfully, modify to a different font, or insert clip fine art, a table, or a drawing object.

    • To alter the font, follow these steps:
      1. Select a section of the sample text.
      2. On the
        Dwelling house
        menu, utilize the font box to select a dissimilar font.
    • To insert clip art, follow these steps:
      1. Select the
        tab, and then select
        Online Pictures.
      2. Blazon any term in the search box, and then press Enter or select
      3. Select one of the pictures, and then select
      4. Close the task pane.
    • To insert a tabular array, follow these steps:
      1. Select
        Insert, select
        Table, and then select
        Add a Tabular array.
      2. Select the number of columns and rows that you want, and then select
    • To insert a drawing object, follow these steps:
      1. Select
        Insert, and so select
      2. Select one of the shapes.
      3. Click and drag your cursor beyond the document to insert the shape.
  5. Exam the print office again.

The success or failure of these tests shows whether Word is functionally able to print. These tests may too give you clues about certain fonts or graphics that Word cannot print.

If yous do non receive errors in the test certificate but y’all all the same cannot print your original document, your original certificate may be damaged. This may be true even if you lot can impress the aforementioned document on another computer. This is considering the symptoms of file damage that announced on some computers may non appear on other computers.

For more information about how to troubleshoot damaged Word documents, encounter
How to troubleshoot damaged Word documents.

If Discussion tin’t impress at all, or if Give-and-take cannot print a certain font or a certain kind of graphic, go to the side by side option.

Option 2: Exam printing in other programs

The scope of the printing problem may reveal its crusade. For example, some press problems affect just Word, whereas other press problems impact several or all Windows-based programs.

The following tests tin can help determine whether this trouble involves programs other than Word.

Test in WordPad

  1. Select
    Kickoff, type word, and so select

  2. In the blank WordPad certificate, blazon
    This is a examination.

  3. Select


    Make sure that your printer is selected. If your printer is not listed, select
    Find Printer
    in the
    in the print dialog box, and add your printer.

  4. Select
    to print the file.

If y’all establish in “Step iii: Test printing in other documents” that the print trouble occurs just for certain fonts or certain graphics images, try to reproduce this problem in WordPad. To do this, use the aforementioned font, or insert the same kind of prototype. (To select a different font in WordPad, use the same method that you used in Word.) So try to impress the same certificate over again.

To insert an image in WordPad, follow these steps:

  1. On the
    tab, select
    Insert object.

  2. Use ane or both of the following methods:

    • To create an prototype, select
      Create New, and and then select ane of the object types from the listing. For example, select
      Paintbrush Picture
      to create a examination bitmap in the Microsoft Paint program.
    • To insert an image from a file, select
      Create from File, and so select
      to select the file.

Test press from other programs

After y’all finish creating the certificate in WordPad, you can test the print functions in your spider web browser or another Office program. You can too try to print a test page for your printer. To impress a text page, follow these steps:

  1. Select
    Start, point to
    Settings, then
    Devices, and and then select
    Printers & scanners.

  2. Select the icon for your printer.

  3. Under
    Manage your device, select
    Print Test Page.

    • If you cannot impress a test page, or if you cannot print in several (or all) Windows-based programs, you lot accept a printer driver problem, a Windows problem, a hardware problem, or a connectivity problem.
    • If the problem is limited to a particular font, a damaged font file may exist the cause. For more information about how to test and reinstall fonts, see
      How to install or remove a font in Windows.
    • If you can print without issues in all programs except Word, get to Option 4.

You might be able to utilize the Windows 10 printer troubleshooting magician to resolve the printing problem. Select
Commencement, type
printing, and so select
Detect and fix problems with press.

Option three: Repair the Word program files

Subsequently you lot verify that the printing problem is not limited document or to a particular printer driver, and that the problem is limited to Word, test the Give-and-take program by using simply the default settings.

For more information about how to kickoff by using the default settings, see
How to troubleshoot problems that occur when you lot beginning or employ Word.

If the printing trouble persists, run the repair program to reinstall the missing or damaged program files. To run the repair program, follow these steps.

  1. Go out all Office programs.
  2. In Windows ten, select
    Start, type
    add, and and then select
    Add together or Remove Programs.
  3. Nether the
    Apps & features
    listing, locate and select the version of Microsoft Office Word that you accept installed.
  4. Select
  5. Select
    Online Repair, and so follow the onscreen instructions to repair the plan.

Option 4: Test for problems in Windows

To look for device drivers or retentiveness-resident programs that might exist interfering with the Word print role, start Windows in rubber fashion, and and then test printing to a file in Word. To start Windows in safe mode, follow the steps below.

  1. Remove all floppy disks, CDs, DVDs, and USB devices from your reckoner, and and then restart your computer.

  2. Select
    Start, select the
    button, and so select

  3. Press and hold the F8 cardinal equally your reckoner restarts.


    You must press F8 before the Windows logo appears. If the Windows logo appears, wait until the Windows logon prompt appears, then shut down and restart your calculator, and try once more.

  4. On the
    Advanced Boot Options
    screen, use the arrow keys to select the
    Prophylactic Fashion
    selection, and then press Enter.

  5. Log on to your computer past using a user business relationship that has administrative credentials.

  6. Effort printing from Word once again.

If the Word printing trouble does not occur when you start Windows in safe mode, utilise the same steps to troubleshoot afterwards yous do a
start to help decide the source of the problem.

Option 5: Exam printing with different printer drivers

To determine whether the printer driver is the cause of the problem, you lot can test dissimilar drivers. If the Give-and-take printing trouble occurs only when you impress documents that use a certain font or a certain kind of graphics prototype, attempt to impress to another printer.

If no other printer is available, contact the manufacturer to determine whether there is an updated version of the driver or a different driver that works for your printer model.

If the Word printing problem occurs even when yous print documents that contain only text, you can use a generic, text-only printer commuter to examination printing from Word. To do this, follow these steps:

  1. Select
    Start, and then
  2. Select
    Devices, so
    Printers & scanners.
  3. Select
    Add a printer or scanner.
  4. Select
    The printer that I desire isn’t listed.


    You lot may accept to search for a printer first to see this option.

  5. In the “Notice a printer by other options” screen, select
    Add a local printer or network printer with manual settings, and and so select
  6. Make sure that the
    Use an existing port
    check box is selected, change the list pick to
    File: (Print to file), and and so select
  7. Under Manufacturer, select
    Generic. Under Printers, select
    Generic/Text But. Then, select
    Side by side.
  8. On the
    Blazon a printer name
    screen, exit the proper noun set as
    Generic/Text Only, and and then select
  9. On the
    Printer Sharing
    screen, select
    Share this printer and then that others on your network tin find and use it.
  10. Leave the default Share name, and and so select
  11. Select
  12. When the driver installation is finished, open up a document in Give-and-take, and select
  13. Select
    Generic/Text Only, and then select
  14. Change the location to
    My Documents, and then name the file
  15. Select

If you lot receive an fault bulletin in Word when you print files that contain only text but you do not receive the error message when you print with the generic, text-simply printer commuter, your printer commuter may be damaged. In this case, contact the manufacturer for assistance to remove the printer driver and install an updated version.

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