Why can’t I update my Fitbit device?

Occasionally a firmware update volition start and end or otherwise fail.

Note: Don’t factory reset your Fitbit device unless directed to by
Customer Support.

Having trouble updating Fitbit Versa Light Edition?

If yous tin can’t update Fitbit Versa Lite Edition, cheque the firmware version on your watch:

  1. Open the Settings app

    on your watch
  2. If the number nether Version is
    38.6.i.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
  3. Keep your Fitbit device close to your phone or tablet to complete the update.
  4. In a few days, yous’ll receive another prompt to update your sentry. At that point, you lot tin can update every bit normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you go along to accept trouble, follow the troubleshooting steps in the
Ionic, Sense, and Versa series
section beneath.

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