Why Doesn’t My Charge 3 Firmware Update

If you can’t update your tracker, try the instructions below.

Update Failures

If the connection between your tracker and mobile device is interrupted during the update, you lot may see this paradigm:

Try these steps to resolve the trouble:

1. Plough your tracker off and on again using the instructions in
   How exercise I restart my Fitbit device?
2. Restart your mobile device.
3. Effort the firmware update again. If it doesn’t work, on a different mobile device or reckoner (if bachelor) log into your Fitbit account and effort updating your firmware.
   Annotation that if you lot get notifications from your phone on your tracker, before you lot can utilize a unlike device or reckoner you demand to turn off Bluetooth on your phone.
4. For assistance, please contact
   Customer Support.

If the update fails and you see this image, you’ll exist unable to apply the tracker until the error condition is resolved:

In this example tap a screen or press a push to return to the clock and try the update once again. (If you see “fitbit.com/setup” follow the instructions in
How practise I fix my Fitbit device?) If the update doesn’t work, restart your tracker and try again.

Low Battery or Low/High Temperature

If you see the critically low battery screen when attempting a firmware update, charge your Bonfire and endeavor the update over again.

Likewise if you lot run across a temperature screen, endeavour the firmware update again when Bonfire has cooled off or warmed up.

Blaze is as well warm	Blaze is also cold

For best results, remove other Fitbit watches and trackers from your phone’s Bluetooth settings.

Before you begin the firmware update, plug your watch into the charger. Make sure your lookout man is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Calorie-free Edition.

Note that firmware updates for Fitbit Versa Light Edition tin take an hour or more if you lot perform a manufactory reset before you brainstorm the update. If your firmware is version 38.six.1.1, attach your lookout to the charging cable and plug the charging cable into a USB port on your computer before you lot brainstorm the update. Go on your Fitbit device close to your phone or tablet to complete the update.

If the firmware update fails, you may see this epitome on your watch’south screen:

Follow the troubleshooting steps beneath based on your issue to resolve the problem.

Low Battery

If your watch isn’t sufficiently charged before starting the update, you may meet this epitome on your screen or a low bombardment message in the Fitbit app:

Wait until the battery is at least 50% charged to start the update and go on your watch plugged into the charger. To cheque the battery level, tap the screen or press whatever button while the watch is charging.

No Clock after Update

If you see a clock error message on your watch’s screen after the update, cull a clock face in the Fitbit app to resolve the problem. For more information, see
How do I modify the clock face on my Fitbit device?

Update Failed over Wi-Fi

If you lot have trouble updating your watch over Wi-Fi, attempt these steps to resolve the trouble. For Versa Lite Edition, see
Update Failed over Bluetooth.

1. Brand sure your watch is connected to the Wi-Fi network you desire to utilise. For instructions on how to add a network, see
   How exercise I connect my Fitbit watch to Wi-Fi?
2. Move your picket closer to your router.
3. Make sure your router is continued to the internet.
4. Restart your watch. For instructions, see
   How exercise I restart my Fitbit device?
5. Remove your scout from your Fitbit business relationship. For instructions, come across
   Can I utilize more one Fitbit device with the same business relationship?
6. Remove your watch from the list of Bluetooth devices paired to your telephone. On your phone, go to
   Settings
   
   Bluetooth
   
   discover the picket in the listing
   
   discover an option to forget the device.
7. Reconnect your watch to your Fitbit account. For instructions, see
   How do I set up my Fitbit device?
8. Endeavor again to update your scout.

If the update fails, restart your phone and try once again.

If you tin’t update your watch over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your lookout over Bluetooth instead. Note that firmware updates over Bluetooth may have significantly longer to consummate.

Update Failed over Bluetooth

If yous have trouble updating your spotter over Bluetooth, try these steps to resolve the trouble:

1. Turn Bluetooth on and off on your telephone.
2. Restart your watch. For instructions, encounter
   How do I restart my Fitbit device?
3. (Versa Lite only) On your scout, open the Settings app
   
   About. If your firmware version is 38.six.1.one, attach your scout to the charging cable and plug the charging cable into a USB port on your figurer before you lot begin the update. Proceed your Fitbit device close to your phone or tablet to complete the update.
4. Remove your watch from your Fitbit business relationship. For instructions, encounter
   Can I use more than one Fitbit device with the same account?
5. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to
   Settings
   
   Bluetooth
   
   find the watch in the list
   
   find an option to forget the device.
6. Reconnect your watch to your Fitbit account. For instructions, see
   How do I gear up my Fitbit device?
7. Try again to update your watch.

If the update fails, restart your phone and retry the update.

If yous still have trouble updating your watch, contact
Customer Back up.

Instructions for installing Windows 10 Commuter

Note that these instructions are for Versa Low-cal Edition only.

If you tried to update the firmware on your watch after a factory reset and received an error message on your Windows x computer, follow the instructions below to update your driver software.

1. Open up your Windows Device Manager.
2. Under Other devices, right click
   IP-over-USB.
   
   
3. Click
   Update Driver
   
   Browse my computer for driver software.
4. Click
   Let me pick from a list of available drivers on my estimator.
5. Click
   Network Adapters
   
   Side by side.
6. Under Manufacturer, click
   Microsoft.
7. Under Model, click
   Remote NDIS Compatible Device.
   
8. Click
   Next.
9. Click
   Yes
   if any warnings announced. Your driver software installs to Windows Device Manager.

Later your commuter software installs, use your Windows 10 computer to update the firmware on your watch as instructed by
Customer Back up.

Make sure your tracker is charged so try these steps:

1. Plough your tracker off and on over again using the instructions in
   How do I restart my Fitbit device?
2. Restart your telephone, and retry the update.
3. Log in to your Fitbit business relationship on a different device, and retry the update.

If y’all yet have trouble, contact
Customer Support.