What Is the Latest Firmware for Eleven Rack

avid technical support- is at that place whatever?

I did look on the forum section for eleven rack, and what I found was more agonizing. Credible the upgrade .exe won’t piece of work on any machine that has internet explorer 11 installed i.e. pretty much
all windows machines
that have been properly updated.

The solution is purportedly to de-install IE 11. However, that solution only works in Win 7. In win x, you lot don’t have an option to de-intall IE11, only an option to “de-activate” information technology. It tried “de-activating” IE 11 and it does non solve the problem.

Credible Avid has bee aware of this problem for several years as the note on IE 11 is a “sticky” on the board, , but declines to add this crucial fact to its FAQ on the upgrade installation.

I do have an old W7 automobile somewhere that I could endeavour to use for the upgrade, but this is not possible either, as the installation plan insists that I have “used” my serial number already if I endeavor and run information technology from another machine.

The tech support link credible requires you to buy a “single incident support code” Earlier you can talk to anyone. These codes cost between $30 and $70 . Worse, the codes are product specific, and there isn’t a code that appears to encompass the Eleven Rack.

When I think of all the crap I’ve seen companies like Waves or the one-time Breeze visitor given over the years , I am compelled to note that they
will at least talk to you if a new product but won’t work
.

I contacted paypal and applied to cancel the transaction. Lo and behold, Avid

and so replied to my initial query!

Notwithstanding, all they accept washed so far is to send me another copy of the installation instructions. Thanks.

I take written back explaining the whole problem for a second time, and attached the gluey from their ain forum stating that this is a problem of interaction between Internet Explorer and the Avid updater.

I’ll come across what the response is, but it has non been encouraging and then far.

the update does contain a number of new amp simulations and modules. Unfortunately the trouble does not announced to exist which browser I am really using, only that the Avid update will not run if Internet explorer is installed on the arrangement.

Aha, cheers, I understand. I did disable IE, but did not set Firefox equally default. I volition endeavour that.

Get in touch on with user benoni over on the DUC – he’s the resident 11 Rack guru over there. He should exist able to get yous sorted.

Thanks for the advice, merely I tried this final nighttime, and it still won’t go.

He doesn’t use Pro Tools. He’due south using 11 Rack as a standalone product.

Non that Gorging deserves to be defended in this state of affairs.

Is it possible to still render the Xi rack? Information technology really doesn’t seem like it’south worth all of this hassle. There are other products that do what 11 does better. Honestly, I don’t know of anyone who uses Eleven who doesn’t use Pro Tools. I didn’t realize that information technology was fifty-fifty possible.

I know this isn’t also helpful, simply when deciding what kind of software or hardware to buy, I endeavor to consider whether I volition be using in the way that nigh of the vendor’due south intended audience uses information technology. The more that your personal use case differs from whatsoever the vendor’southward assumptions are, the more probable y’all are to run into some weird and frustrating effect. On superlative of that, vendors will often refuse to support you because you lot are doing something that they regard as “unsupported.”

When you can’t run a production because it is incompatible with a four-year-quondam browser that is ubiquitous on Windows, that’due south a big red flag that Avid does not consider your use case to be a priority. Personally, I would cut my losses and just get something else.

I’be heard noting more than from Avid subsequently my last communication a week ago. I’ve gotten no replies on their forum.

I cancelled payment with PayPal. The eleven rack still works with the quondam firmware. I mainly wanted the upgrade because I deal with quite a few DI bass tracks, and the new firmware had an Ampeg SVT simulation.

Bold Paypal decides in my favor , I’thousand out zilch except fourth dimension and frustration. The frustration is that Gorging apparently know that this upgrade will not install with any current windows operating arrangement, just doesn’t care enough to warn anyone earlier they buy it.

Practise you have a friend that has a Mac? Only because you run Windoze doesn’t mean the update for the xi Rack can’t exist done on a Mac. Countless people take done the upgrade with earlier versions of Windoze.

As to the DUC – have you gotten in touch with the user named Benoni? Similar I wrote before he’s a wizard with the 11R and IIRC he runs Windoze.

Please alibi my ignorance, simply I don’t know what the DUC is ! delight enlighten me, and I endeavor and go far impact with the guy.

Can’t do it with a Mac ( or an old windows 7 machine) because the serial number had already been registered when I tried the original installation. The installer registers the series number to the auto
before
information technology updates the firmware in the xi rack. I did drag out a win 7 machine and do the entire de-install IE proposition, but it won’t permit me to install became the serial number has been used. I told Avid this a calendar week ago, but no response.

The DUC is the Avid user’s forum. This is the link:
Avid Pro Sound Community – Powered by vBulletin
You lot demand an account in that location which is split up from your Avid account. Information technology does help if you use the same electronic mail address that’due south for your Avid account. When you login to the DUC go to this link which is a directly link to Benoni’s profile page:
Avid Pro Audio Customs

Thank you.

That seems real odd to me that your Eleven Rack does not have the newer firmware every bit Avid has pre-installed fro the factory for very long fourth dimension every bit thing of fact it’south been several years since they sold older Rev 1 firmware.
You should cheque this out
How to check Xi Rack firmware version

I have the feeling there’s something strange going on here and that’due south why I pointed the affiche to Benoni over on the DUC. I got my 11 Rack (and PT10) from Avid dorsum in 2012 right before Superstorm Sandy hit NJ. And the 11R had the update installed.

Here is some info:

Make Your Eleven Rack Even Improve!
Notation: This expansion is just for customers who purchased an Eleven Rack before 2011. If your firmware is at v2.0 or later on, this effects expansion is already included with your hardware. To confirm your firmware version, press and hold the Edit/Back button to get to User Options. Whorl to Firmware Version and printing SW1. Press the Edit/Back button a couple times to become back to the top level.

The 11 Rack WILL FAIL to update if information technology already has 2.0 firmware – unless the original poster bought years ago or bought a super old one on eBay or Reverb

Its currently on 1.05. The eleven rack was given to me a few months ago as a gift after I some repair work on a guy’south amp, and it came to me with that firmware level. Nix mysterious.

I just read that the was a firmware upgrade for it, and decided to practice it because I wanted the SVT simulation that’s is role of the upgrade, and because the docs for the visual editor said it wouldn’t work without the 2.0 firmware.

There is a sticky on the Avid forum, supposedly put at that place at the behest of Gorging tech service, confirming that the upgrade won’t run on a Windows system afterwards late versions of win7 without de-installing IE. IE cannot be de-installed in Win x.

As is unfortunately mutual, nonetheless, they put none of this information in the area of the website where one buys the upgrade, or in the docs that accompany it. Essentially, information technology appears that they have an installer that has non worked in Windows for some time. I dit effort to bulletin Benoni this morning, but the DUC is currently downwards ( that’s typical for my luck!)

all I want its the ii.0 upgrade I paid for to install on my unit. If it cannot be installed on a modern Windows auto, all I would like is for Avid to ostend this, and refund my money. They did open a tech support case, simply take not responded for over a calendar week to whatever query I sent and so politely explaining the steps I accept already taken, and asking if this problem can be overcome.

Yup the drivers are installed, and the unit of measurement is recognized. Irritatingly enough the drivers likewise make themselves the default sound drivers, then my audio goes off as presently equally the Eleven rack USB is plugged in.

Avid did go dorsum in touch with me this morning. They mostly want photographic verification of what I’ve been telling them, which I volition be happy to provide.

Are you hot-plugging in the 11R? You never want to do that.
You can change the state of affairs with the 11R supposedly automatically taking over your computer in Windows Control Panel.

And the DUC is still down – was working earlier today (half dozen to 7AM US east declension time)

The DUC is back up now – they had server issues

Go to manage optional features under apps& features and there should be a internet explorer xi entry you can right-click and choose uninstall.

Unfortunately he doesn’t have private message anymore;

“Benoni has chosen non to receive individual messages or may not be immune to receive private messages. Therefore you lot may not send your bulletin to him/her.”

I’ve already posted the problem in the xi rack DUC forn, but no i has responded (weird- all this interest on Gearslutz, and no comment on the DUC. Ill have to try and slip the issue in on one of Benoni’s threads.

I have sent screen shots to Avid this morning time of the firmware version, drivers, screen messages etc.