Surface Pro 3 Cannot Install Firmware Update

Surface Pro 3 Cannot Install Firmware Update

If updates won’t install, you become an fault message, or your Surface freezes while its updating, here are a few things to try.

Run the Windows Update troubleshooter

If you’re having trouble installing an update, endeavor running the Windows Update automated troubleshooter, which tin fix some common update bug:

  1. Select
    Offset

    >
    Settings

    >
    System


    >
    Troubleshoot

    , or select the button below.

    Get to Troubleshoot

  2. Select
    Other troubleshooters

    . Next to
    Windows Update

    , select
    Run.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Cheque your appointment and time settings

If your date and time settings aren’t right, yous may meet Windows Update error 80072F8F when checking for updates, or updates may non install correctly.

To check your date and time settings, get to
Commencement

, and select
Settings


>
Time & language

.

Charge your battery

Notation:This section doesn’t employ to Surface Studio (it doesn’t accept a battery).

Make certain your battery is charged to at least 40 pct earlier trying to install updates.

If y’all run into Windows Update fault 8024004C, or if your Surface battery won’t accuse in a higher place 40 percent, remove and reinstall the battery driver. Here’southward how:

  1. Plug in your Surface.

  2. Select
    Search


    on the taskbar, enter
    device manager, and in the search results, select
    Device Managing director.

  3. Select the arrow next to the
    Batteries
    category.

  4. Double-click
    Microsoft ACPI-Compliant Command Method Battery or
    Surface Battery, and under the
    Driver
    tab, select
    Uninstall device
    >
    OK.

  5. Select
    Outset


    >Ability


    >
    Restart

    . Restarting will reinstall the driver for you.

If the battery charges above 40 percent afterward you reinstall the driver, try installing updates once more.

If your battery still won’t charge to a higher place 40 percent, your Surface might need service. For more help,How to get service for Surface.

Restart your Surface

Warning:Interrupting updates while they’re in progress could damage your Surface. If an update seems to exist stalled and your Surface doesn’t restart automatically, look at to the lowest degree xx minutes earlier trying to restart your Surface yourself.

If you lot’re seeing any of these errors, restarting your Surface might fix the trouble:

  • Update error 80248007

  • Update installation freezes for more than 20 minutes

  • Update stays on “Getting Devices Ready…” screen for more than 20 minutes

  • Update stays on “Delight expect while we install a system update” screen for more than 20 minutes

  • Update history shows “pending restart”

  • Update history shows update “failed”

If you get one of these errors, attempt each of the restart solutions below, in the order listed.

Solution 1: Restart your Surface

Select
Kickoff


>Ability


>
Restart

(or
Update and restart

).

After your Surface restarts, endeavor installing updates over again. If yous’re still having a trouble, endeavour
Solution 2.

Solution 2: Force a shut down

See
Force a shutdown and restart your Surface
to find out how.

Afterward your Surface restarts, endeavour installing updates once again. If yous’re still having problem installing updates, your Surface may demand service. For help with this,How to get service for Surface.

Install Surface updates manually

If you’re even so having problem installing Surface updates, try downloading an update file and installing it manually. For more than info, see
Update Surface firmware and Windows.

Notes:

  • The update files are for Surface hardware and firmware but. You lot can’t install Windows updates this way.

  • You tin can’t download and install Surface updates manually on Surface Pro or Surface Pro two.

If you lot’re still having problem installing updates, your Surface may need service. For help with this, run intoHow to become service for Surface.

Related topic

Note:Some products might non be available in your country or region.

If updates won’t install, you get an error message, or your Surface freezes while its updating, here are a few things to effort.

Run the Windows Update troubleshooter

If you lot’re having trouble installing an update, effort running the Windows Update automatic troubleshooter, which tin can ready some common update problems:

  1. Select
    Start

    >
    Settings

    >
    Update & Security

     >
    Troubleshoot

    , or select the push button below.

    Go to Troubleshoot

  2. Select
    Additional troubleshooters, then select
    Windows Update

    .

  3. Select
    Run the troubleshooter.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Check your engagement and time settings

If your date and fourth dimension settings aren’t right, you lot may see Windows Update mistake 80072F8F when checking for updates, or updates may not install correctly.

To check your appointment and time settings, go to
Offset

, and select
Settings


>
Time & language

.

Charge your battery

Note:This section doesn’t utilize to Surface Studio (information technology doesn’t have a battery).

Brand certain your battery is charged to at least forty pct earlier trying to install updates.

If you come across Windows Update error 8024004C, or if your Surface bombardment won’t accuse above forty percent, remove and reinstall the battery commuter. Hither’s how:

  1. Plug in your Surface.

  2. Select the search box in the taskbar, enter
    device managing director, and in the search results, select
    Device Managing director.

  3. Select the pointer next to the
    Batteries
    category.

  4. Double-click
    Microsoft ACPI-Compliant Control Method Bombardment, and under the
    Driver
    tab, select
    Uninstall
    >
    OK.

  5. Go to
    First

    , and select
    Power


    >
    Restart

    .
    Restarting volition reinstall the driver for you.

If the bombardment charges above 40 percent after you reinstall the driver, try installing updates again.

If your battery still won’t charge higher up 40 pct, your Surface might need service. Go to
Surface troubleshooting and support
for more than info.

Restart your Surface

Warning:Interrupting updates while they’re in progress could harm your Surface. If an update seems to be stalled and your Surface doesn’t restart automatically, wait at least 20 minutes before trying to restart your Surface yourself.

If you’re seeing any of these errors, restarting your Surface might fix the problem:

  • Update error 80248007

  • Update installation freezes for more than 20 minutes

  • Update stays on “Getting Devices Ready…” screen for more than 20 minutes

  • Update stays on “Please wait while we install a arrangement update” screen for more than than 20 minutes

  • Update history shows “pending restart”

  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions beneath, in the order listed.

Solution 1: Restart your Surface

Go to
Commencement

, and select
Power


>
Restart


(or
Update and restart

).

After your Surface restarts, try installing updates again. If you’re still having a problem, try
Solution ii.

Solution 2: Strength a shut down

See
Force a shut down and restart your Surface
to find out how.

After your Surface restarts, try installing updates again. If you’re still having problem installing updates, your Surface may need service. Go to
Surface troubleshooting and back up
for more info.

Install Surface updates manually

If you’re still having trouble installing Surface updates, try downloading an update file and installing it manually. For more info, see
Install Surface and Windows updates.

Notes:

  • The update files are for Surface hardware and firmware only. You can’t install Windows updates this manner.

  • You can’t download and install Surface updates manually on Surface Pro or Surface Pro 2.

If you lot’re even so having trouble installing updates, your Surface may need service. Go to
Surface troubleshooting and support
for more info.

Related Topics

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