Stuck on Softeware Update Failed Screen After Flashing Wrong Firmware Attempt

Check the post-obit items before troubleshooting:

• If the battery level is lower than 20%, the update cannot be performed. Please fully charge your device earlier the update. Do non interrupt the update, for instance, by pressing and holding the Ability button for more than ten seconds.
• Check whether a memory bill of fare is installed on your device. If so, remove the memory bill of fare, and try in one case again. The update may fail if your device and the memory carte du jour are incompatible. Certain memory carte brands or formats may not be supported.
• Check to ostend that your device’s internal storage infinite and memory card space is sufficient. If not, clear device information or memory card data before proceeding with the update.
• Check to confirm that the Ability, Volume up, and Volume down buttons are working, and that they pop back upwardly afterwards being pressed. Also check whether your device has been subject to water damage. If so, your device may enter the strength update screen, on which a message displays indicating that “Software install failed” with a carmine exclamation marking. Alternatively, the device may enter the Recovery screen after being powered on. (In this case, the device has unexpectedly entered the update screen, which does non indicate an update-related event. Please restart your device and check if you tin can access the device’s home screen.)

Unable to download the update package

When downloading the update package, the progress bar does non respond for a long time, or messages such as “Download failed”, “Installation package verification failed”, “Server unavailable, please try again after”, and “Installation bundle parsing failed” display. This may be caused by an unstable or restricted network connection. To resolve this result, perform the post-obit steps:

A message displays indicating that “Software installation failed”, along with red text on the startup screen, and the device keeps restarting itself repeatedly

• Update fails, and
  crimson text displays
  on the startup screen, instead of going to the home screen.
• During the update, the device automatically restarts and then enters the update screen. A message “Software install failed” displays along with a red exclamation mark.
• During the update, the system is powered off (for instance, by pressing and property the Power button). As a result, the device fails to power on and
  restarts itself repeatedly.

A light-green robot screen displays later an update failure (phone has entered Fastboot mode)

Your device may have accidentally powered off during the update, for instance, by pressing and holding the Power button, which causes your device to enter Fastboot mode (a robot screen displays), and means that it cannot be powered on. To resolve the upshot,
use HiSuite to restore your device.

The device gets stuck on the update screen or the startup screen on which the HUAWEI logo displays, during an update

1. It takes fourth dimension for updates to complete, especially when there are a large number of apps on the device or when the update package is large. Remember to be patient, and wait for the update to consummate.
2. If you printing and concur the Power push or perform other operations on your device during the update, your device volition re-enter the update screen. Remember to be patient, and wait for the update to complete.
3. If the update still fails,
   employ HiSuite to restore the system.

The device is stuck on the HUAWEI logo screen post-obit an update

1. If your device is stuck on the HUAWEI logo screen for an extended period of time, accuse it for at least 30 minutes, and then cheque to see if you can power it on.
2. If the device yet cannot be powered on, press and hold the Ability button for x seconds to forcibly restart information technology (for Mate 40 serial devices, press and concord the Power and Volume down buttons for more than than 10 seconds).
3. If the event remains unresolved,
   use HiSuite or Organisation repair to restore the organisation.

Use
HiSuite
or System repair to restore the organisation

• Repairing the Organisation via System Repair
  1. Ability off your device, connect information technology to a computer or charger using a USB cablevision, and press and agree the
     Volume up button
     and
     Power button
     at the same time until your device vibrates. Then go to
     Update mode
     >
     eRecovery style. Some phones, such as the Mate 30 Pro and Mate xxx RS, do non have Volume buttons. In this case, press the Power push 5 times in quick succession subsequently the phone vibrates upon existence powered on.
  2. Go to
     Download latest version and recovery
     >
     Download and recovery
     to have your device search for available Wi-Fi networks. The update parcel will be automatically downloaded once y’all are continued to an available Wi-Fi network.
  3. In one case automatically installed, the device will restart to complete the update. The update may accept a while. Recollect to avoid using your device during this procedure.
• Using HiSuite to restore your device
  1. Install the latest version of HiSuite
     on your computer.

  2. Ability off your device and connect it to the computer via a USB cable. Press and agree the
     Volume downwards and Power push button
     for several seconds to enter Fastboot mode (a robot screen). If at that place is no Volume button, press the Ability button iii to 5 times in succession to wait for screen-on, and enter Fastboot style.

  3. Go to
     HiSuite
     >
     System restoration
     >
     Continue
     >
     Start.

  4. Wait for the restoration to complete. The system will be restored to a default version.

  5. Your device will automatically restart and load the abode screen. This may take a while to complete.

If the issue remains unresolved, back upwardly your data, and restore your phone to its manufacturing plant settings or take your device and proof of purchase to an authorized
Huawei Customer Service Center
for assistance.