Smh10 Error Message Failed to Recognize Device Cannot Open Usb During a Firmware Update

Originally Posted by
johnsimion

I previously posted concerning my troubles when I attempted to update the firmware and change a few settings on my Sena SMH5’due south. The Sena Device Manager would non recognize my communicators. Information technology would download the latest Sena driver but Windows 10 would mail: “Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might take installed a file that is signed incorrectly or damaged, or that might exist malicious software from an unknown source (Code 52).”

Instead of simply fixing the digital signature of its drivers to satisfy Windows, Sena’s response is an “end run” around the problem that allows the user to install unverified drivers. A lazy solution on their part IMO only at to the lowest degree they helped me make information technology work — later a good week of pulling my hair out trying to figure this out. The following are a combination of my own tips and theirs. Hope this may assistance some fellow SpyderLovers.

1) You really have to utilize the original Sena cable. Another cablevision may charge the unit of measurement merely won’t necessarily let updates. There is a way to make sure your USB connection is recognized; information technology’s in the Sena plan files, USBCheck.exe.

ii) Assuming your USB is up and running properly, click the Offset Card and select “Settings.”

3) Click “Update and Security.”

four) Click “Recovery.”

5) Click “Restart Now” which is located nether “Advanced Startup.”

vi) Click “Troubleshoot.”

7) Click “Advanced Options.”

8) Click “Startup Settings.” On my Windows 10, this was Non on the “Advanced Options” page, only there was a tiny line at the bottom (no actual push) where it lists “Additional Options,” and the “Startup Settings” are on that second page.

9) Press “7” or “F7” to disable driver signature enforcement. At this betoken the computer will restart. Once it restarts, you tin can then use Sena Device Manager and it will install Sena’s Non-digitally signed drivers. Once I got to this signal, everything was fine. One time you restart the calculator again, it will revert back to requiring driver signature enforcement but information technology won’t thing because now the proper drivers are installed.

See, only 9 (9) easy steps to install a unsigned driver instead of just providing a signed commuter in the first place. Thanks, Sena!

Glad I saw this post. Same trouble west/my Sena SMH10s. Spent 45 minutes w/Sena …. however unable to”recognize device”. Have tried steps same as u have listed simply a no go

Sena’s tech support leaves something to exist desired. I’ve had dealings with them with no luck.

Originally Posted by
dlos1987

Same issue with my twice used out of warranty 30k. They know these 30k’due south are a piece of Carbohydrate Dearest Iced Tea, but they are failing to stand behind them. They also know 95% of 30k owners either put them back in the box or sold them earlier the new updates came out to put them up to par with the fifty series. At present, I know 5 of u.s.a. with this aforementioned issue and Sena doesn’t want to make it right past us. I approximate we’re supposed to stay loyal and purchase new 50s’south. My impaired donkey bought 3, Yes iii Spider ST1’due south. Only judge what. After speaking with Sena yesterday and Leo telling me I estimate y’all take a $279 paper weight, All three of these mf’s are getting returned. I’ll exist rocking my Cardo Packtalk’s for this solar day frontward!

If you get your SENA products from me yous will get first rate service, only ask anybody here who got them from me,

since you lot did not get them from me I can not help yous much, hither is a quick hint…. to talk to an R&D person at SENA go to their website wait around for the contact us button and expect for a phone number that has a prefix of 925/415/408 all are in the San Francisco SENA headquarters. you may have to telephone call back a time or two if they are busy, otherwise yous will become routed to a phone bank in who knows where…..