On Hold Authentication Required Mac Printer Sharing
If you have a USB printer, sharing it on your network is one of the easiest ways to make it a communal printer. This way, other users continued to the same network can likewise use the device to impress out materials. This is pretty easy to configure, as long as you accept the right equipment. For Windows computers, you can configure this via Settings or
Control Console. If you’re a Mac user, you can use the Printers & Scanners to set up this upward.
Once you’ve installed the shared printer, anyone can impress using it. However, there might be times when you lot’ve been printing successfully but then jobs are stuck in the queue and non being sent to the printer. You might see your print job spool to the device, just then it gets held up in the impress queue for some reason, along with an fault message saying that the job has been held for authentication.
This effect may occur for several reasons in various scenarios, but but like other
printer errors, it tin generally be fixed with a few quick adjustments. If you’re stuck with the “Hold for Hallmark” error on Mac, this guide should help you lot resolve it step by footstep.
What Is “Hold for Authentication” Error on Mac?
Sometimes, when
printing from a Mac, the chore appears to intermission in the print queue window with the bulletin “Hold for Hallmark”. This error indicates that the credentials that the Mac is providing are being rejected by the server it’s contacting.
This message is often wholly unrelated to the printer y’all are using. Normally, if you come across this fault, information technology is most the print queue’s OS-level authentication instead of the printer itself.
The symptom was that even after authenticating with the local admin account (which is a Microsoft.com account, with my email address/password) and the user would continually exist prompted for the login/the local print status in
Mojave
would yield ‘Concur for Authentication’. Attempting to utilise the ‘Invitee’ login would yield the same event – continual ‘Hold for Authentication’ / no successful impress.
What Causes “Concord for Authentication” Error on Mac?
If you see ‘Hold for Authentication’ on your impress chore in the impress queue on your Mac, it is likely the wrong countersign is stored in your
Apple Keychain. This can happen due to some updates installed or changes done to macOS. The password stored in your Apple Keychain must have been deleted or modified for some reason, causing macOS to prompt you to confirm and update this information.
Another reason you should consider is wrong configuration of the printer. If the printer’south settings have been inverse due to an outdated driver or because of the activities of
malware, then you need to reset the printer to its default settings.
Whatever the reason for the occurrence of this mistake, fixing this should exist your priority considering you won’t exist able to proceed with your printing jobs otherwise.
How to Gear up “Hold for Authentication” Error on Mac
Before you troubleshoot, you lot should effort the easy options beginning. Sometimes this issue is simply a hiccup the Mac experiences when connecting to a shared queue. Click the refresh button and come across if it prompts for credentials. You can also open up your Keychain Access.app and delete the entry for the print queue in question. Then cancel the task and retry.
If that fails, information technology would be worth checking to ensure that their business relationship isn’t locked out and their countersign isn’t expired. If these steps don’t work, and so you tin keep with the solutions below:
Fix #i: Cancel the print job and try again.
Sometimes information technology only takes a retry for the error to exist resolved. Attempt cancelling your print job first then printing once more to come across if information technology helps. To exercise this.
- Go to Organization Preferences, open Printers and Scanners, and select Open up Impress Queue
- Clear any held jobs past clicking the X beside the impress job
- Get to your document and print once again.
Or, you lot tin can cheque the right of your print job in the print queue window. Yous should see round gray buttons for stopping the job and refreshing it. Click the one to refresh the job, and hopefully this will spur the networked system to have whatsoever previously stored credentials for connecting to your printer.
Gear up #2: Enter your credentials.
Sometimes you may notice that your impress jobs are stuck in the queue with the message On hold (authentication required). You’ve and so to click the job in the print spool, enter your Windows username and countersign and but and so is the document sent to the shared Windows printer.
You are prompted for the Windows user proper name each fourth dimension even after you have ticked the cheque box that says “Let this information to be saved in Keychain on the Mac so information technology won’t have to be entered in the future.” To get effectually this problem, remove the shared Windows printer from your list of printer on Mac and re-add it on your Mac.
If refreshing the job doesn’t bring up the credential prompt, you might exist able to forcefulness the prompt to show with the following steps. Nonetheless, if the lpadmin control doesn’t aid, fear not, there’s a lot of other options left. This choice should simply be used by administrators comfortable using the Last Application in macOS.
- Make certain yous have a job showing “Concur for authentication”.
- Open
Terminal
and blazon
lpstat -s
to list all printers on the system. - Find the problem printer ([printer-name]) in the list of devices. The printer proper noun volition be located later on the line “device for. For example, device for MyPrinter_5600_Series: usb://00000000-0000-0000-AB12-00000000. In this example, the printer proper name would be MyPrinter_5600_Series.
- Type
sudo lpadmin -p [printer-proper noun] -o auth-info-required=username,countersign
and hit
Return
to run the command. Enter your Mac’s password to go on. - Send another task to the problem printer and enter credentials when prompted.
Fix #iii: Confirm correct setup of the impress queue connection.
Every bit a troubleshooting step with Mac-hosted print queues, check to come across whether authentication behaves any differently using the IPP protocol instead of Bonjour.
Make sure that there aren’t any spaces or special characters in the printer name. That is to say; our recommendation is just to use alpha-numeric (numbers and letters) characters when naming your server print queues.
If you lot’ve successfully verified the information in a higher place, information technology might be worth recreating the printer on the client machine.
Fix #4: Try a different driver.
Some customers take establish that using a different driver resolves the issue in some cases. Information technology’s worth checking the manufacturer’due south website to encounter if there’s an updated (or alternative) driver.
On the arrangement that is sharing the printer to the residuum of the network, get to the Sharing system preferences and choose the Printer Sharing service. In here, select your shared printer and so bank check to run across what users are allowed to print. By default this should exist gear up to Everyone. If not, then yous will be required to supply credentials in club to print to this system from another one. Try adjusting these values, initially by removing any specified users so “Everyone” is the default again, and and then adding back any restrictions you wish after you get the printer working.
Check this area for your selected shared printer, to determine if there are whatsoever restrictions on printing. Anybody means anyone on your local network tin can impress, and should be able to practice and then without restriction.
Gear up #6: Remove keychain entries for your printer.
Being a network resources, if your printer requires credentials to connect, and then when you initially set upwardly your printers, your Mac will accept stored the credentials in your
keychain. If these entries are faulty in any way, and then they may hinder your Mac’southward ability to authenticate automatically. Therefore, on the Mac that cannot connect, open up the Keychain Admission utility and perform a search for your shared printer’due south name. Select and remove whatsoever entry that shows upwards in your search. Then try printing again, and you should exist prompted to authenticate. At present again requite your credentials and optionally choose to shop them in your keychain.
Fix #7: Delete and re-add your printer with a different name.
This trouble may exist with how your Mac is resolving the proper name and address of the shared printer on the network, so one arroyo for fixing this may exist to remove the printer, and then re-add it. Y’all tin do this on the client Mac that is trying to ship the print job, and also with the server Mac that is receiving information technology.
1 approach that might exist beneficial here is to only reset the print system, and then add your printers back. This volition requite you a fresh mill-default printer configuration to use, which will clear out whatever dash changes you might accept fabricated to the printer setup which may be affecting your power to authenticate. Doing this will, in essence, set your printer configuration to factory-defaults, which is a practiced starting point for getting your printers working again. Information technology is also perhaps one of the easiest troubleshooting steps to have in OS X, even though a full “reset” sounds like something that should exist a last-resort approach.
To practise this, follow the steps beneath:
- Get to the
Printers & Scanners
system preferences (perhaps called Print & Scan, or Print & Fax). - Click the lock to authenticate.
- Correct-click (or control-click) the list of printers forth the left-manus side.
- Choose the
Reset Impress Arrangement
option that shows (information technology will exist the only one in the contextual menu). - Confirm you lot wish to reset your print organization
The next footstep would exist to consult your printer’s transmission to fully reset it, if you suspect the printer’s settings might be crusade for the problem at hand. This usually requires y’all concord a combination of its buttons in a specific sequence, or printing a little hidden button on the device somewhere.
After doing this, yous tin can re-add together your printers and scanners, or utilize the plus push button at the bottom of the printer list to add them back. If your printers require you to run special setup utilities from your printer’s manufacturer, then download the latest setup utility or commuter parcel from the manufacturer’s Web site and run them to add your printers dorsum.
Summary
Getting the “Hold for Authentication” fault on Mac means that yous and the other people on your network won’t be able to use the printer unless the problem has been addressed. Although using another printer might be a workaround you lot can utilise for emergency print jobs, you still need to deal with this error at some indicate. The solutions above should help you lot get your printer working back again.
