UnBrick.ID Flashing Firmware Database
Logitech G502 Hero Is It Safe to Update Firmware
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213 Posts
Discussion Starter
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#ane
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So I tried to update the firmware, it said to disconnect and reconnect the mouse.
Tried that, but it doesn’t read the device.
The mouse is stuck on the lights flashing, bootloader.
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359 Posts
If you lot accept a mouse stuck in bootloader mode, it can recover.
ane) Reboot then uninstall and reinstall the lastest version of LGS (8.55.137) without the mouse plugged in.
2) Run the firmware updater manually (default location is C:\Program Files\Logitech Gaming Software\FWUpdate\G502).
3) Plug the mouse in when it says to.
This should solve the issue. If it does not, contact Customer Care and they will work with you toward a resolution.
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Give-and-take Starter
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#iii
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I tried everything you said and to no avail.
It doesn’t read the device. When I open up FWUpdate the windows just stays at that place and says connect the device. I connect information technology the mouse lights wink merely null happens.
I tried to unplug and plug while the updater is running, didn’t work either.
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359 Posts
Is this mouse a preproduction sample or is it ane you lot purchased?
Did you go into Device Director and uninstall the mouse driver?
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Quote:
Originally Posted past
CPate
Is this mouse a preproduction sample or is information technology ane you purchased?
Is there whatever preproduction G502?
What is the deviation with retail G502?
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Word Starter
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#7
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Quote:
Originally Posted by
CPate
Is this mouse a preproduction sample or is it i you purchased?
It is ane I purchased.
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213 Posts
Discussion Starter
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#8
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Contacted support lets see if they can help in any manner short of an RMA.
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Discussion Starter
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#9
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Quote:
Originally Posted by
popups
Did you lot go into Device Managing director and uninstall the mouse driver?
Yes tried that as well. Unfortunately the PC but doesn’t read the mouse. When I go to Devices and Printers it only reads USB BootLoader.
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1,541 Posts
Have you lot tried a other pc?
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359 Posts
Quote:
Originally Posted by
Oeshon
It is i I purchased.
Contact customer intendance. If you lot have a retail unit of measurement that will non respond to the firmware updater, it likely needs an RMA.
Quote:
Originally Posted by
TK421
Is there any preproduction G502?
What is the departure with retail G502?
Yes, nosotros make some prototypes pre-product of every production for exam purposes. These are given to employees and select external testers. There are none ever shipped to retail stores in retail packaging.
With Proteus Core specifically, some older versions of the pre-mass-production bootloader are not compatible with the LGS version of the firmware updater. This only affects people who received a Proteus Core image from Logitech earlier March 2014. It does not affect any retail production. Something dissimilar is happening in this case.
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260 Posts
The verbal same matter happened to me.
I had to plug in a second mouse to access the firmware updater (located in program files) and launch it manually as administrator.
Apparently information technology has something to do with virus software or a firewall blocking the update.
The fact that your mouse is notwithstanding blinking (aforementioned affair mine did) makes me think information technology’south just stuck in the update fashion (won’t exist useable until the update completes).
Edit: I should also mention, information technology seems Logitech has some condom mechanisms in place to foreclose yous from bricking the mouse. After the firmware update appeared to freeze on me, I tried unplugging the mouse and restarting the computer. This didn’t crusade whatever permanent impairment (upon plugging the mouse back in, it returned to the same “blinking light and unresponsive cursor” it was in during the firmware update). Information technology appears that the mouse freezes itself in this “firmware update state” until the firmware update is successfully applied to prevent any permanent damage.
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Discussion Starter
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#thirteen
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Could I try to run the firmware update in Safety Mode?
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two,481 Posts
My G502 also did not work on outset firmware update effort while doing exactly as the instructions said. The calorie-free just blinked on and off forever. I call up I had to unplug the mouse so plug it back in a 2d time. I don’t remember exactly how I solved it.
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213 Posts
Discussion Starter
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#15
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I just ran the firmware application seperately again, but this fourth dimension I clicked “Run as Administrator”. It updated the firmware and at present the mouse is working like a charm.
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359 Posts
Good to know. I will add that to the listing of things to accept our Support people await at, and enquire the technology team if in that location’s a way to make that not require user intervention.
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1 Posts
thx dude must assistance
