Some Windows and macOS users are encountering the
service error 79
whenever they attempt to initiate a printing job on their HP (Hewlett Packard) printer. This issue is confirmed to occur with multiple macOS iterations and it’s confirmed to occur on Windows 7, Windows eight.1, and Windows 10.

79 Service Error with HP Printers
79 Service Error with HP Printers

After investigating this particular issue, it turns out that this problem can occur due to several dissimilar documented causes. Here’s a shortlist of potential culprits:

  • Printer queue glitch
    – If your HP printer is connected to a Windows 10 computer, yous might await to see this fault due to a queue glitch. If this scenario is applicable, you should be able to fix this problem by running the Printer troubleshooter utility and applying the recommended fix.
  • Firmware glitch
    – Nether certain circumstances, this problem tin also occur due to a case where the native firmware available on your printer glitches out and refuses to take on new printer jobs. In this case, a ability cycle functioning should fix the issue automatically.
  • Outdated printer firmware
    – As it turns out, this problem can as well occur if your printer is waiting to install a critical
    firmware update
    earlier information technology can resume the active printing jobs. You can practise this manually, from your printer menu of using the HP Smart App.
  • Underlying hardware issue
    – Under certain circumstances, this problem tin can exist caused by some blazon of hardware trouble that cannot be resolved by a not-technical. In this case, you should get in contact with an HP Live amanuensis for the guidance of getting your printer stock-still.

Method 1: Running the built-in printer Troubleshooter (Windows 10 But)

Before y’all effort whatever of the other fixes below, y’all should troubleshooter to brand sure that the trouble doesn’t originate from a trouble with the way your Windows ten computer is queuing your press jobs.

This glitch is fairly common on Windows 10 and has been confirmed by several affected users that were previously encountering the 79 fault code with their printing HP.

Fortunately, you should be able to fix this problem past running the built-in printing troubleshooting utility. This contains a selection of automated repair strategies that will successfully resolve the majority of port-related issues with
Windows-connected printers.

If you oasis’t tried this prepare notwithstanding, follow the instructions below to run the Printer Troubleshooter and see if it ends upward fixing the 79 fault code:

  1. Open upward a
    Run
    dialog box by pressing
    Windows key + R. Side by side, blazon ”ms-settings:troubleshoot”inside the text box and press
    Enter
    to open up upward the
    Troubleshooting
    tab of the
    Settings
    app in Windows 10.

    Accessing the Troubleshooting tab
    Accessing the Troubleshooting tab
  2. Once you’re inside the Troubleshooting tab, motility rightwards, and then scroll downwards to the
    Get up and running section.Next, click onPrinter,and so click onRun the Troubleshooterfrom the newly appeared context bill of fare.

    Running the Printer Troubleshooter
  3. One time you offset this utility, await patiently until the initial scan is complete and see if whatsoever of the fixes get recommended. If a viable repair strategy is plant, click on
    Utilise this ready
    and wait for the operation to complete.

    Applying the Fix

    Annotation:
    Depending on the fix that gets recommended for your particular situation, you might need to follow a series of manual steps.

  4. Once the recommended repair strategy is successfully deployed, reboot your computer and see if the problem is stock-still.
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If the problem is still not fixed, move downwardly to the next potential fix below.

Method 2: Disabling IPv6 Protocol

If the methods to a higher place didn’t work out for yous, you tin can endeavour disabling IPv6 as it can be the culprit besides. However, if it doesn’t work for y’all I suggest yous turn it dorsum on equally it can cause several issues to other programs that use IPv6 protocol. Follow these steps, to disable IPv6:-

  1. Press and hold the
    Windows Central
    and
    Printing I. This shortcut should open
    Windows Settings
    app.
  2. In one case
    Windows Settings
    are opened Navigate to
    “Network & Cyberspace”
  3. Press the selection named
    “Modify adaptor options”

    Disabling IPv6
  4. Now
    right-click
    on your Network Adaptor and press go to
    “Properties”
  5. Untick the checkbox in front of
    “Net Protocol Version half-dozen (TCP/IPv6)”

    Disabling IPv6
  6. Restart your computer and check to see if the issue persists.

Method 3: Power Bicycle the HP Printer Device

According to some affected users, this problem can also due to some kind of glitch with your printing device. In this example, the first matter you should exercise is reset the unabridged printing mechanism – The procedure of doing so is universal and volition be applicative to any HP printer model you might be using
(LaserJet

and
OfficeJet).

This operation is past no means technical and will not expose you to the risk of damaging your printing device. This is the equivalent of doing a factory reset on other devices.

If the problem is firmware-related, the procedure beneath should resolve it swiftly.

Here’s a quick guide on power cycling your HP printer device:

  1. First by ensuring that your printer is fully turned on and in idle mode (no chore currently active).
    Note:
    If you can nonetheless hear noises coming from your printer, don’t move forrard! Instead, wait patiently until the auto becomes silent before moving down to the next step below.
  2. Later you ensure that your printer is running in idle mode, the next stride is to disconnect the ability code from the rear of your printer. Afterwards y’all do this, ensure that yous’ve likewise removed the power string from the wall outlet.
    Unplugging printer
  3. Afterward you accept successfully unplugged the printer, look for at least sixty seconds before plugging the cord back in in order to ensure that the power capacitors are completely drained.
  4. After this period has passed, reconnect the power string and start your printer conventionally.
  5. Once the warm-up menses is finished, initiate another printing chore, and see if the problem is at present fixed.

In case you are still seeing the same 79 error code, move down to the next potential fix below.

Method iv: Update Printer Firmware

Equally it turns out, this problem is also confirmed to occur in those instances where a new firmware version is available for the printer that is triggering the 79 fault code.

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Keep in mind that HP regularly releases new printer versions aimed at improving quality of life and fixing bugs and glitches. But every once in a while, they end upward releasing a mandatory update that is required in order to make the printer compatible with the Bone build that it’s currently continued to.

If the reason why y’all are seeing the printer service 79 fault code is that y’all’re missing a critical update, updating your printer firmware should take care of the issue.

When it comes to updating your Hewett Packard printer driver to the latest, you take iii ways forward. Feel complimentary to follow whatever of the following guides (if supported by your printer) beneath to bring your printer build to the latest.

A. Update directly from the Printer

The instructions below volition only work as long every bit you’re using a printer released after 2010. In guild to be able to update directly from the printer, your device needs to support Web Services and take access to the Internet.

The exact instructions on installing a pending firmware update on your printer will exist different from model to model. However, we’ve created a full general guide that should arrive easier for y’all to install the awaiting update:

  1. On printers with an
    ePrint
    push button or icon touch or press the HP ePrint icon, then access the
    Setup (Settings
    carte). Adjacent, look for a setup entry named
    Production Update
    or
    Bank check Product Updates.

    Update the driver

    Note:On printers with text-based menus, access the
    Setup / Settings / Service. Adjacent, access thePreferences / Printer Maintenance / Toolscarte du jour, and so chooseWeb Services / Printer Update / LaserJet Update.

  2. If yous’re prompted to have the
    Terms of Service
    or sign in with your account, follow the instructions and enable
    Spider web Services
    if required.
  3. Wait until the update procedure is complete, so restart your printer manually if it doesn’t do then by itself and encounter if the trouble is fixed at the next system startup.

B. Download newer Firmware Manually

If you’re using an older HP printer that doesn’t back up web services, yous’ll demand to download & install the latest firmware update manually from the HP Customer Support download page – this is applicable on both Windows and macOS computers.

Hither’south a quick guide on how to download & install newer printer firmware manually:

  1. First by making certain that your printer is connected to your local network (via ethernet or USB cable).
  2. Adjacent, on your PC or macOS, open up the

    HP Customer Support Download Page
    , click onAllow’s identify your product to get started,click on
    Printer
    and follow the on-screen instructions to identify the latest firmware update for your printer.

    Identifying the correct firmware update
  3. Next, yous’ll need to blazon in your printer model. After y’all exercise so, click on
    Submit,
    then ensure that you select the operating system (Windows or macOS).
  4. Finally, click on
    Firmware,
    so click on
    Download
    and wait for the download to complete.
  5. Once the file is finally saved on your computer, open it to start the firmware updating procedure.
  6. Inside the installation window, follow the on-screen instructions to complete the installation of your printer’due south firmware.
    Updating Printer Firmware
  7. Once the installation is consummate restart both your computer and your printer, then see if the problem is resolved.
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C. Using the HP Smart App

If your HP printer supports the HP Smart app, you can easily install any new firmware update via the HP Smart app – available on Windows, macOS, Android, and iOS.

In example this application is supported, follow the instructions below to download, install & use the HP Smart App to update your printer firmware version to the lastest:

  1. Download the HP Smart app version according to the platform that you programme on using it on:
                  Windows Computers
                  macOS Computers
                  Android
                  iOS
                
  2. Once the installation of the app is consummate, open it and click on your
    Printer Name
    to commencement the initial setup.
  3. Once the initial setup is consummate, go to
    Settings (Avant-garde)
    and click
    Avant-garde Settings.
  4. Finally, click on
    Tools (Spider web Services)
    and click on
    Printer Updates (Production Update)
    and click on
    Check Now
    to make the app search for new bachelor firmware.
  5. In instance new firmware is indeed available, follow the on-screen prompts to install the pending update, then restart your printer and meet if the problem is withal occurring.

In example you’re nevertheless seeing the service error 79 on your HP printer, move down to the last potential fix below.

Method 5: Contact HP Support

If none of the potential fixes above have worked for you, the only viable thing yous can do by now is to get in contact with HP support. Several afflicted users that went to this router have reported that a technical successfully troubleshot the outcome for them remotely.

By all accounts of users that went this route, HP support is fairly responsive as yous can expect to reach a alive agent without much problem. The way it usually goes is they’ll offering support over the phone through a series of troubleshooting steps and if the problem nevertheless persists, you’ll be asked to send the device in for repairs.

Hither’s a quick guide on getting in touch with an HP live amanuensis:

  1.  Open upwards your default browser and visit the

    official back up page of HP
    .
  2. From the list of bachelor options, click on
    Printer
    at the top of the page.

    Accessing the Printer Contact menu
  3. Once you become to the side by side screen, enter your printer serial number inside the
    Series Number
    box and click on
    Submit.

    Identifying your printer
  4. Once y’all have successfully managed to identify your HP printer model, you tin advance to the carte du jour by navigating through
    HP Contact Forms > Get phone number.
  5. Use the recommended phone number to get in contact with a qualified technician, then follow through with the recommended troubleshooting steps.