Hp Color Deskjet 2135 All in One Printer

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HP DeskJet 2130, 2300 Printers – Black or Colour Ink Not Printing, Other Print Quality Problems

This certificate is for HP DeskJet 2130, 2131, 2132, 2134, 2136, 2320, 2330, 2331, 2332, 2333, DeskJet Ink Advantage 2134, 2135, 2136, 2138, 2335, 2336, 2337, 2374, 2375, and 2376 All-in-Ane printers.

The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, colour or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

note:

Rough handling at the store or during installation can cause print quality bug with newly installed ink cartridges. If yous come across print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

Step 1: Reinstall the print commuter (Windows just)

If you cannot impress color from a Windows estimator, uninstall and reinstall the printer software. Skip this step if your printer is able to impress in color.

Remove the printer from the devices listing.

Effort to impress. If these steps resolved the issue, y’all practise not need to continue troubleshooting.

Step 2: Use 18-carat HP ink cartridges

HP recommends that y’all use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of not-HP or refilled cartridges. If you do non utilize genuine HP cartridges, the steps in this document might non resolve the effect. To bank check the authenticity of your cartridges, go to the
HP anti-counterfeit
webpage (in English language).

Buy replacement cartridges and other supplies from the
HP Shop
or local retailers.

If using genuine ink cartridges resolved the consequence, you lot practice not need to keep troubleshooting.

Stride 3: Check for ink smears on the back of printouts

If in that location are smears of ink on the dorsum of your printouts, you tin employ an automatic tool to resolve the issue.

Turn on the printer.
Load paper into the input tray.
Press and agree the Power button, printing the
Cancel
button

three
times, press the
Start Copy Color
button

eight
times, and and so release the Power button.

The printer feeds ane page slowly and it might make some noise for approximately i minute. A blank examination page prints.
Wait until the page is out of the printer earlier y’all remove it.
Discard or recycle the test page, and then try to print.

If these steps resolved the issue, you exercise non need to go along troubleshooting.

Step 4: Make sure you are using the appropriate paper for your impress job

Using incorrect paper for the print job might cause warping, lines, or streaks. Refer to the post-obit guidelines to make sure the paper you are using is appropriate. If it is non, reload the printer with an appropriate paper type.

Load the paper print side upward in the input tray.
Many papers have printing and nonprinting sides, like photo paper and other special media. Unremarkably, the smoother side is the “print side,” and sometimes the non-print side has a logo of the paper manufacturer on it.
Exercise not use wrinkled or curled paper.
Load merely clean, contraction-free paper into the printer.
Employ the correct newspaper type for your project.
- For everyday text documents, patently paper with ColorLok technology works well. Paper with ColorLok technology is manufacture-standard paper that works well with HP ink.
- For documents with dense printing, such every bit high contrast graphics or photographs, use HP Advanced Photograph Paper for the best results.
- Some media may not absorb ink besides as others. If your prints smear easily, make certain you are using a recommended paper.
Store photo paper in its original packaging inside a resealable plastic pocketbook.
Store the paper on a flat surface in a absurd, dry out identify. Load 10-xv sheets of photo paper just when you are ready to print, and so put the unused paper back in the packaging.
Endeavour using a different paper.
This determines if the trouble is related to the paper.

Try to impress. If these steps resolved the issue, you practise not need to continue troubleshooting.

Step 5: Check the impress settings

Check the print settings to make sure that they are advisable for your print job.

note:

Print settings vary past operating system and software program.

Check impress settings in Windows

Check the print settings for your impress job in Windows.

In the software application y’all are trying to print from, click
File, and and so click
Print.

The Print window opens.
Open the
Properties
dialog box.

Depending on the software application, the button might be
Properties,
Options,
Printer Setup,
Printer, or
Preferences.
Depending on your print job, you might consider modifying the following settings:
- Paper Blazon: If you are printing on photo paper, select the blazon of photo newspaper you are attempting to impress on.
- Impress Quality: If y’all are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include
  Best,
  Normal, and
  Draft
  modes.
- Newspaper Size: If you are printing on a different size of newspaper than you lot usually print on, select the correct paper size.
- Black and White: If yous desire to impress in black and white only, select the grayscale option.
After selecting the print settings, click
OK
to utilize the settings, and and so click
Print.

Effort to impress. If these steps resolved the issue, you do not need to go along troubleshooting.

Cheque print settings in macOS or Os X

Cheque the print settings for your print job in macOS or OS Ten.

Open a document, click
File, and and so click
Print.

The Print window opens.
Select the
Paper Type/Quality
or
Media & Quality
menu.
Depending on your print task, y’all might consider modifying the following settings:
- Paper blazon: If one of the options matches your paper type exactly, select that option.
- Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the impress quality.
To save your settings for futurity impress jobs, select
Relieve
in the
Presets
menu, and then proper name the new preset.

Try to print. If these steps resolved the issue, you practise not need to proceed troubleshooting.

Step six: Bank check estimated ink levels

Depression ink levels can impact impress quality. Check estimated ink levels to meet if whatever ink cartridges are critically depression or empty.

notation:

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows depression ink levels, consider having a replacement ink cartridge available to avoid possible press delays. You do not demand to replace ink cartridges until print quality becomes unacceptable.

Checking ink levels in Windows

Check the estimated ink levels in Windows.

Load U.S. alphabetic character or A4 size, unused, plain paper into the input tray.
Plow on the printer.
Open or search for the
HP
binder in your listing of installed software programs, click the folder for your printer, then click the proper name of your printer.

HP Printer Assistant opens.
On the
HP Printer Banana
window, click
Maintain Your Printer.
Click the
Device Services
tab, then click
Estimated Ink Levels
.

Checking ink levels in macOS or OS X

Check the estimated ink levels in macOS or OS 10.

Load U.S. letter of the alphabet or A4 size, unused, patently paper into the input tray.
Plough on the printer.
Search the Mac for
Print
and then click
Impress & Fax,
Print & Browse, or
Printers & Scanners
in the listing of results.
Click the name of your printer, then click
Open up Print Queue.
Click
Printer Setup
or
Settings, click
Utility, then click
Open up Printer Utility.
Click
Supplies Condition.

Step 7: Supercede any low or empty ink cartridges

Replace any critically low or empty ink cartridges, and so try to impress once more. If the ink cartridges show healthy ink levels, skip to
Print a Print Quality Diagnostic Page.

Turn on the printer.
Lower the output tray.
Reach within the printer, grasp the handle, and lower the ink cartridge access door.

The carriage moves to the center of the printer.
Wait until the railroad vehicle stops moving before yous continue.
Lightly press downwards on the ink cartridge to release it, then pull the ink cartridge out of its slot.
Remove the new ink cartridge from its parcel, then remove the plastic tape.

caution:

Do non endeavour to remove the copper electric strip.

Do not impact the copper-colored contacts or the ink nozzles. Do not supersede the protective record on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
Agree the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its right slot.
- Insert the black ink cartridge
  
  into the right slot.
- Insert the tri-color ink cartridge
  
  into the left slot.
Slide the new ink cartridge at a slight up angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
Repeat these steps to install the other ink cartridge, if necessary.
Close the ink cartridge access door.

The printer automatically prints an alignment folio.
Lift the scanner lid.
Place the alignment page with the print side down on the scanner glass, and and then position it co-ordinate to the engraved guides effectually the glass.
Close the scanner chapeau.
Press the
First Re-create Black
button

or the
Start Re-create Color
button

on the control console of the printer.

The printer aligns the ink cartridges.

note:

If the alignment page fails to automatically impress, you can manually print an alignment folio using the HP Printer Assistant software (Windows) or the Printer Utility (OS X).

Continue to next footstep to align the ink cartridges.

Stride viii: Align the ink cartridges

Marshal the ink cartridges for the best print quality.

Lift the scanner lid.
Place the alignment folio with the print side downward on the scanner glass, and and so position it according to the engraved guides around the drinking glass.
Close the scanner lid.
Printing the
Outset Copy Black
button

or the
Start Copy Color
push button

on the command panel of the printer.

Effort to impress. If the impress quality is unacceptable, continue to the next step.

Footstep 9: Print a Print Quality Diagnostic Folio

Select your operating system for the steps to impress a Print Quality Diagnostic Page using the HP software, and then evaluate the results.

Impress a Print Quality Diagnostic Page in Windows

Impress a Impress Quality Diagnostic Folio in Windows.

Load U.S. letter of the alphabet or A4 size, unused, plain paper into the input tray.
Turn on the printer.
Open or search for the
HP
folder in your list of installed software programs, click the binder for your printer, and then click the proper name of your printer.

HP Printer Banana opens.
On the
HP Printer Assistant
window, click
Maintain Your Printer.
Click the
Device Reports
tab, so click
Print Diagnostic Information
.

Print a Print Quality Diagnostic Folio in macOS or OS X

Print a Print Quality Diagnostic Page in macOS or Bone X.

Load U.S. letter or A4 size, unused, patently newspaper into the input tray.
Turn on the printer.
In the card bar, click the Apple icon
.
Click
Organisation Preferences.
Click
Printers and Scanners
or
Impress & Scan.
Click the name of your printer, and then click
Open Print Queue.
Click
Printer Setup
or
Settings, click
Utility, and and so click
Open Printer Utility.
Click
Print Quality Diagnostic.

Step x: Examine the black and color blocks for defects

Examine the ink blocks on the Impress Quality Diagnostic Folio to make certain the color and black ink blocks do non show white lines, and are not faded or missing.

Example of the black ink block without defects

Image: Example of the black ink block without defects

Example of the colour blocks without defects

Image: Example of the color blocks without defects.

If any of the color or black ink blocks
show white lines, are faded, or are missing completely, continue to the next step.
If the color or blackness ink blocks
do not prove white lines, and are not faded or missing, then the ink cartridges are working properly. At that place is no reason to clean or replace the ink cartridges or service the printer. Effort to impress the original print job once again.

If that print is
withal unsatisfactory, try the post-obit general print quality guidelines.
- Brand sure the image you lot are press has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.
- If the result is bars to a band near the edge of a printout, use the software yous installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other terminate of the printout.

Step eleven: Clean the ink cartridges (Windows)

Clean the ink cartridges using the HP software, and then evaluate the results. If you lot have a Mac, skip to the next step.

note:

To avoid problems that require cleaning, always turn the printer off with the
Power
button.

Load U.S. alphabetic character or A4 size, unused, manifestly newspaper into the input tray.
Plow on the printer.
Open or search for the
HP
binder in your list of installed software programs, click the folder for your printer, and and so click the proper name of your printer.

HP Printer Banana opens.
On the
HP Printer Banana
window, click
Maintain Your Printer.
Click the
Device Services
tab, and then click
Make clean Ink Cartridges
.
Once the cleaning cycle completes, click
Impress.

A examination folio prints.
Examine the test page.
- If the print quality is
  acceptable, click
  Washed. You lot can terminate troubleshooting.
- If the print quality is
  unacceptable, click
  Second-level Clean
  when prompted to perform the next level of cleaning.
  
  note:
  
  If the ink cartridges are badly clogged, it might require some other cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Try to print. If these steps resolved the consequence, y’all practice non need to continue troubleshooting.

Step 12: Manually clean the surface area around the ink nozzles

Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. Clean the area around the ink nozzles if you see track marks or smears on the printouts. Otherwise, skip to the next footstep

Image: Example of smeared text

Image: Example of text with track marks

Assemble the following materials:
- Dry foam-rubber swabs, lint-gratuitous textile, or any soft material that does not come apart or go out fibers (coffee filters work well)
- Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
  
  caution:
  
  Exercise not employ platen cleaners or booze to clean the ink cartridge contacts. These can impairment the ink cartridge or the printer.
Plough on the printer.
Lower the output tray, achieve inside the printer, so grasp the handle and lower the ink cartridge admission door to open information technology.

The carriage moves to the center of the printer.
Wait until the carriage stops moving before you go along.
With the printer turned on, disconnect the power cord from the rear of the printer.

alarm:

You lot must disconnect the power cord earlier reaching inside the printer to avoid chance of injuries or electric daze.
Lightly printing downwards on one of the ink cartridges to release information technology, and and so pull the ink cartridge toward you out of its slot.

caution:

Do non remove both ink cartridges at the aforementioned time. Remove and clean each ink cartridge ane at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
Agree the ink cartridge by its sides.
Inspect the ink cartridge contacts for ink and debris buildup.

caution:

Do non touch the copper-colored contacts or the ink nozzles. Touching these parts can upshot in clogs, ink failure, and bad electrical connections.
Lightly moisten a cream-rubber swab or lint-complimentary cloth with distilled water, and then squeeze any backlog h2o from it.
Clean the face and edges effectually the ink nozzle with the swab.

caution:

Practise not make clean the ink nozzle plate.

Nozzle plate – Do not clean

Area surrounding ink nozzle – Practise clean

Ink cartridge contacts – Do non make clean
Either let the ink cartridge sit for x minutes to allow the cleaned area to dry, or use a new swab to dry it.
Slide each ink cartridge at a slight up angle into the empty slot, and then gently push upward on each ink cartridge until it locks into identify.
Repeat these steps to clean around the nozzles on the other ink cartridge.
Shut the ink cartridge admission door.
Reconnect the power string to the rear of the printer.
Plow on the printer.

Endeavor to impress. If these steps resolved the event, y’all do not demand to continue troubleshooting.

Step thirteen: Replace the problem ink cartridge

Replace the trouble ink cartridge if proceed to see print quality problems and the preceding steps did not resolve the issue, even if the ink cartridge is not low on ink. The problem ink cartridge is the one that printed the defects on the Impress Quality Diagnostic Page every bit described before in this document.

If you have a defective cartridge or printhead, it might be under warranty. To bank check the warranty on your ink or toner supplies, become to
Printer and Folio Yield Overview, and and so review the
limited warranty
information for your supplies.

Turn on the printer.
Lower the output tray.
Reach inside the printer, grasp the handle, and lower the ink cartridge access door.

The carriage moves to the center of the printer.
Expect until the carriage stops moving before you continue.
Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Remove the new ink cartridge from its package, and then remove the plastic tape.

caution:

Do not endeavour to remove the copper electrical strip.

Do non affect the copper-colored contacts or the ink nozzles. Practise not supersede the protective record on the contacts. Handling these parts can consequence in clogs, ink failure, and bad electrical connections.
Hold the ink cartridge by its sides with the nozzles toward the printer, and and so insert the ink cartridge into its correct slot.
- Insert the black ink cartridge
  
  into the right slot.
- Insert the tri-color ink cartridge
  
  into the left slot.
Slide the new ink cartridge at a slight upward angle into the empty slot, and then gently push button the ink cartridge until it snaps into place.
Echo these steps to install the other ink cartridge, if necessary.
Close the ink cartridge access door.

The printer automatically prints an alignment folio.
Lift the scanner lid.
Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
Shut the scanner lid.
Press the
Start Re-create Black
push

or the
Start Re-create Colour
button

on the control console of the printer.

The printer aligns the ink cartridges.

notation:

If the alignment page fails to automatically impress, yous can manually impress an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (Bone X).

Try to print. If these steps resolved the effect, you exercise not need to continue troubleshooting.

Step xiv: Service the printer

Service or supervene upon your HP production if the upshot persists afterwards completing all the preceding steps.

Become to
Contact HP Customer Support
to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty condition, get to
HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

note:

Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced nether warranty, the support amanuensis will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Identify the sample in the output tray when yous package your printer for aircraft.