How to Update Firmware on Hik Vission Cameras

#1

Updated twenty-2-19 – corrected the link to the portal as Hikvision inverse their url (again). Otherwise all is expert. We employ this method every day. At present viewed over 38,000 times.

Hither’due south how to upgrade your HikVision camera or NVR to the latest firmware version in only 9 simple steps:

Stride 1:
Download
the latest HikVision firmware
to your PC.

Pace ii:
Extract the digicap.dav file (which is the actual firmware file) from the zipped file you downloaded.

Pace 3:
Copy that digicap.dav file to your PC’south root folder e.yard. C://

Footstep 4:
Browse to your NVR, camera, etc – using Internet Explorer:

Step 5:
Login and navigate to Config -> Maintenance (screenshot attached below)

Stride half-dozen:
Gyre to the lesser of the screen you’ll see Upgrade Firmware.

Footstep 7:
Click the Scan button at the right-paw side.

Step 8:
Browse to and select the digicap.dav file in your C:// drive

Footstep 9:
Click ‘Upgrade’.

Config - Maintenance - Update 29-9-17.jpg

I have seen reports that you lot cannot leap updates, only not encountered the problem myself for some time (applies to erstwhile firmware of older models). If you lot do not succeed in upgrading from your current version to the latest version in a single step, delight try interim releases.

Additional helpful tips:

Use a PC
Use a wired connexion – PC and camera/NVR wired to your network
Use Internet Explorer browser (not Border)
Move the digicap.dav file to your C:// folder (root of your HDD)
If you select/download firmware for the wrong camera family or device you will see an fault bulletin which states – “The type of upgrade file mismatches”

If you need any assistance finding the latest Hikvision firmware for your device:

Tutorial videos from HikVision Technical Support:

HikVision Firmware Update using Net Explorer on your PC

HikVision Firmware Update using a monitor connected to your NVR

NVR Firmware update using a USB memory stick

Upgrade devices using IVMS-4200

NB We cannot guarantee outcomes – if you are one of our customers y’all will of course have our total support. We have only ever supplied official Uk version HikVision cameras & NVRs. If you sourced your HikVision products from some other supplier you may want to cheque their recommendations.

Last edited:
Feb 20, 2019

Thread starter
#2

#3

Howdy Phil,

I’yard non seeing the video links in you above posts.

Cheers.

Thread starter
#4

They’re nonetheless there and working for me – 4x embedded videos in the first post (from HikVision’south Tech Support YouTube channel)

Ah – they were fine in Chrome & Firefox, but not in Edge nor IE.

Fixed now (I hope) – every solar day’s a school twenty-four hour period!

#5

Ive upgraded my cameras that are connected to my network over wifi or plugged into my router but fine.
I’k able to connect to each one directly via their IP addresses.

But how do I upgrade the firmware on the cameras that are connected Straight to the ports on my NVR – DS-7608NI-K28P?
I’grand not able to connect to these cameras because they are on the NVR’s network.
Thanks

Thread starter
#6

#seven

Does anyone else notice the HikVision Download Portal difficult to navigate?
Specifically I am trying to detect the latest firmware version for my DS-2CD2442FWD-IW

I expect to browse by my Product Number and piece of work backwards from there to see if my electric current
V5.4.five build 170124
is the latest. Instead I go confused past their product tree and naming conventions. :-/

#viii

totally concur their website is a minefield and if you apply the incorrect firmware due to their poor site you may brick your device

#ix

DOWNLOAD PORTAL

i would say this is your camera

later version of firmware is available than what you lot have installed

Thread starter
#10

Hi
@amcross
is right, your 2442 camera is from HikVision R6 family (the latest firmware version currently is V5.5.0).
HikVision do offer a spreadsheet which you can search to check what model is in which family / needs what firmware, but unfortunately they’re not great at keeping information technology up to date. Information technology’s available from the lesser of the listing on this page (terminal updated 5th July 2017):
DOWNLOAD PORTAL

#11

Hello! Thx for the tutorial!
Unfortunately, I’yard having a trouble with a dvr hickvision device, and I take not managed to discover a solution. If anyone could help me, i would be very grateful. My case is:
I accept a hikvision 7208HVI-SH DVR, which came with a very old software, version ii.12, which did non support hik-connect technology.
I recently upgraded information technology with a firmware available, which according to hickvision’s realease notes “Conventional SD DVR deletes Hiddns and IP Server function, newly supported Hik-Connect.”
Just when updating via WEB browser, none of this happened. The firmware patently remains the same, apparently it just updated the version shown on the device. No hik-connect option was added in the menus, and hiddns continue to announced in the options.

The firmware used was:
DVR_KN33_KN35_N20_EUROPEAN-ML_STD_V3.i.6_build170613.nothing
Downloaded from site: hikvisioneurope
with upload appointment: July of 2017

Would anyone know if I demand any specific procedure for the update to actually be practical?

Method used to install: Installed via web browser, the most recent firmware version, when it did not work, I installed the older versions of the available fimware until I reached the current 1. The problem persists.

Best regards,,

Thread starter
#12

Bold your DVR is a U.k. / European version you should download your firmware from here:
DOWNLOAD PORTAL

HikVision products practice not normally allow you employ the wrong firmware i.east. firmware for the wrong device (you lot will receive a clear mistake message).
When you lot updated to the latest did you check Configuration -> Organization to run into that information technology was now showing the correct / latest firmware version to be running in your DVR.
If so, I’d obviously expect it to make the latest features as per the release notes available.

#13

Thx for the attending Phil!
I did exactly every bit you said, and the checked version on the arrangement menu is showing okay, merely the release notes, unfortunately, were not applied = /. I take already tried to go back to the manufactory mode to see if anything modify, only the hik-connect choice still does not announced.
Follow the realese notes if you want to check.

http://world wide web.hikvisioneurope.com/port…V3.1.6_build170613 Release Notes_External.pdf

Thread starter
#fourteen

I’ve never known of a device updating but not really showing the expected features.
Are you looking in the right place?
This is from a unlike model NVR, but yous should see something like the below to enable Hik-Connect access:

#15

Hither’s how to upgrade your HikVision photographic camera or NVR to the latest firmware version in just 9 simple steps:

Pace 1:
Download
the latest HikVision firmware
to your PC.

Step 2:
Extract the digicap.dav file (which is the actual firmware file) from the zipped file y’all downloaded.

Step 3:
Copy that digicap.dav file to your PC’s root folder east.m. C://

Step 4:
Browse to your NVR, photographic camera, etc – using Cyberspace Explorer:

Step 5:
Login and navigate to Config -> Maintenance (screenshot fastened beneath)

Step half-dozen:
Gyre to the bottom of the screen you’ll run across Upgrade Firmware.

Step 7:
Click the Browse button at the right-hand side.

Stride 8:
Browse to and select the digicap.dav file in your C:// drive

Step 9:
Click ‘Upgrade’.

View zipper 331

I have seen reports that you cannot leap updates, but not encountered the trouble myself for some time (applies to onetime firmware of older models). If you do non succeed in upgrading from your current version to the latest version in a unmarried step, please try interim releases.

Boosted helpful tips:

Utilise a PC

Use a wired connectedness – PC and camera/NVR wired to your network

Apply Net Explorer browser (not Border)

Move the digicap.dav file to your C:// folder (root of your HDD)

If you select/download firmware for the incorrect camera family unit or device yous will come across an error message which states – “The blazon of upgrade file mismatches”

Tutorial videos from HikVision Technical Support:

HikVision Firmware Update using Net Explorer on your PC

HikVision Firmware Update using a monitor connected to your NVR

NVR Firmware update using a USB memory stick

Upgrade devices using IVMS-4200

NB We cannot guarantee outcomes – if yous are ane of our customers you will of course have our full support. We accept only ever supplied official Uk version HikVision cameras & NVRs. If you lot sourced your HikVision products from another supplier yous may want to check their recommendations.

I’m getting nowhere. I institute the list of items quite confusing in your link above and and so I contacted you lot online and downloaded a file suggested by either yourself or Gilly. This was chosen digicap.dav and after a number of unsuccessful trials I finally transferred this file to a USB stick. I accessed my NVR via the appropriate maintenance folio from my Safari browser. From this you will gather that I run aMac estimator which has the latest Loftier Sierra operating system. However, when I click the upgrade button I get an immediate message which says “firmware update failed” Hikvision UK have failed to answer to my online asking for details what how to upgrade NVR firmware when using a Mac Calculator. Perhaps I downloaded the wrong file from the list contained in the link y’all sent me within your online conversation page. It was suggested I downloaded the file with the almost contempo appointment and so that it is what I did. Perhaps it was the wrong one.

Last edited:
January xiii, 2018

#16

i would certainely in this case plug the usb stick with the digicap file straight into the nvr

and use a monitor and usb mouse plugged into the nvr to update the unit of measurement that manner

that will be the easiest and would rule out the mac being the effect

#17

i would certainely in this case plug the usb stick with the digicab file directly into the nvr

and use a monitor and usb mouse plugged into the nvr to update the unit that way

that volition be the easiest and would rule out the mac being the issue

Thanks. That worked and my NVR is now upgraded. At present, if I tin only remember how to get Live View back on both my iVMS-4200 and my web browser…!!!

#18

i would certainely in this case plug the usb stick with the digicap file directly into the nvr

and use a monitor and usb mouse plugged into the nvr to update the unit of measurement that way

that will exist the easiest and would dominion out the mac existence the issue

Thanks again, and forget my previous post. For some reason, the upgrade acquired stream encryption to be turned on. I take now turned encryption off and I’ve got my live view back.

#19

I’ve never known of a device updating but not actually showing the expected features.
Are you lot looking in the right place?
This is from a unlike model NVR, simply you should come across something like the beneath to enable Hik-Connect access:

View zipper 475

Thanks for the attention again Phil!
Aye, my model is a bit dissimilar, but clearly has no similar option. If you can take a look at this photo, you’ll run into what I’yard saying:

s1vxR-twC4tPT6t-FkyYVkOkT3iZtMudKGjsxyGaCEVIruB9XruYGfvLlczi1KsDlwVRfVWC2eNGv0teJC9k=w1280-h918-rw

Terminal edited:
Jan 18, 2018

#20

Helo I have a camera model DS-2cd3125FV2-I chinese simply, the possessor is a chinese national and he purchase stuff on taobao all the fourth dimension(far cheaper than hither in Argentina…) only he has a NVR and several cameras working whit latin america firmware version and this new inexpensive camera keeps failing to connect due to language errors, is there a way to turn this ting to a english language firmware??

How to Update Firmware on Hik Vission Cameras