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FAQ


We do non recommend using an Ac adaptor to power your camera. This could cause production failure or damage.

We practise non recommend using microSD cards with Primos cameras, as you may see compatibility issues.

You should supervene upon your SD card every few years, every bit they have a maximum number of read/write cycles and volition degrade over time. You should as well supercede your card you observe damage to the electrical contacts.

Near common brands of SD cards volition piece of work with Primos cameras, but nosotros exercise recommend that yous utilise SanDisk SD cards. These cards are pre-formatted and volition work with your camera right out of the packet. With other brands, you may occasionally need to do a total reformat on the card before using it in your camera.
More than data on reformatting your SD Carte.

All Primos Trail Cameras come with a ane year limited warranty from the date of purchase. You lot must register your camera, and keep a copy of the proof of purchase to receive warranty protection. To register your camera, follow this link https://www.primos.com/support/registration/. For more than information on the terms of this warranty, or if you lot need to make a claim, please contact our Customer Service team

You volition demand to check the model number of your photographic camera, and the current firmware version to run across if an update is available or necessary. Learn More about Photographic camera Firmware Information.

Primos Game Cameras are not waterproof, but they are weather resistant and should operate fine in normal rainy conditions, as long as they are ready up properly.

For optimal bombardment life, we do recommend using element of group i or lithium batteries. Y’all can use rechargeable batteries likewise, merely your battery life will be shortened. For optimum battery life and performance in all weather conditions nosotros recommend using Energizer Ultimate Lithium batteries. Alkali metal and rechargeable batteries will work just you will come across less bombardment life, especially in Hot or Cold temperatures.

All currently produced Primos cameras will have standard SD cards that are 32GB or less. Some older models may only accept a maximum size of 8GB or 16GB. You can verify what size your specific model volition accept past checking the owner’s manual. Your transmission will also requite you an estimation of how many photos/videos each size card will hold. For all Primos PROOF cameras, nosotros recommend using Class vi or higher. If you are using the camera primarily for Video or HD Video we recommend using a Class 10 SD card.

Your series number will be on the inside of the photographic camera, on a white sticker. You may need to look at the bottom of the door or within the battery compartment, depending on the model you lot have.

You can view or download your owner’s manual here.

No. Primos cameras exercise not take internal storage; once your SD card is full, the camera volition no longer be able to record photos or video.

We mostly recommend that you mountain the camera well-nigh 3ft from the ground, but this will depend on the type of game and ground terrain. You should avoid setting up the camera in direct sunlight, or facing straight due east or west; these factors tin can contribute to exposure issues and false triggers. Y’all will likewise want to make certain the camera is set up approximately xv-xx feet away from the target expanse for the best photo quality.

We do not recommend setting up your photographic camera to take photos through glass. Drinking glass tin can affect the motion sensor, and can reverberate the LEDs causing overexposed or “whiteout” photos.

Primos Game Cameras are designed for outdoor employ. It is okay to test the camera indoors or in a covered surface area, but please annotation that lighting and reflection will not be optimal for correct photo exposure or video recording – y’all may cease upward with poor quality photos or videos due to this.

Nosotros do not recommend viewing images or videos from your Primos photographic camera on any digital camera. You may have compatibility issues, preventing you from being able to view the files or changing the format of the SD card.

All photo and video files will relieve to your SD card. You can view these files through a computer, or with a compatible SD card reader.

On almost Primos cameras, you can delete media from the SD menu through your Primos camera, or you lot tin always delete media through your computer. For most Primos Cameras, you volition concord the upwards and downwardly arrows at the same fourth dimension to clear the card (possessor’south manual volition list specific instructions for your model). Through the estimator, you will want to do a
Full Reformat.

If you have a Bulletproof, Impenetrable 2, or Easy Cam, please below for specific instructions on adding the fourth dimension and date to your camera. MAC:
Impenetrable Fourth dimension and Date MAC
Windows:
Impenetrable Time and Appointment Windows
If you have a Proof Cam or Truth Cam, your user transmission will list the instructions for setting the time and appointment on your camera – https://www.primos.com/knowledge-base/

Please contact our customer service department for assistance with your DPS or Turkey Tracker cameras.

Fourth dimension Lapse + Photograph is the same as Fourth dimension Lapse mode (run into prior question), simply it will too capture photos during twenty-four hours or night when motion is detected. This way gives you the option of long range surveillance, while besides allowing y’all to see what is walking straight in front of the photographic camera twenty-four hour period or night. However, with the camera constantly taking pictures, the battery life volition be express.

Fourth dimension Lapse way captures images automatically (with a called filibuster time between photos) throughout the day, and saves this footage into a video file. This is popular for scouting further distances, or big open areas (nutrient plots, fields, etc.) where you would like to capture footage whether at that place is motion or non. This mode will only take photos during daylight hours.

On near Primos Cameras (excluding Impenetrable and Easy Cam Models) y’all can delete photos through the photographic camera by pushing the up and down arrows at the aforementioned time while the photographic camera is turned on (Truth Cams) or in Setup style (Proof Cams). If the menu has been used in other devices, or if y’all are having problems with recording photos, we do recommend doing a total reformat.
SD Reformat.

This bulletin is letting you know that yous need to insert your SD card into to the camera. With the way the LCD screen is designed, you will sometimes run into numbers displayed in the place of letters (such as 5 in the place of S).

All Primos cameras take an anticipated battery life, which will exist listed in your manual. This anticipated battery life is calculated using Lithium batteries during optimal conditions – your bombardment life can exist affected past the temperature, the blazon of batteries you lot are using, and the number of images/videos taken per day. If your photographic camera’southward battery life is drastically shorter than what is advertised, withal, you lot may need to fully reformat your SD card. SD Reformat.

When you see PIC on your LCD screen, it ways that your camera is recording a photo or video to the SD card. If this is staying on the screen and you cannot plow off the unit, your camera has “locked up.” You lot will need to remove a battery to turn the photographic camera off, and then you will demand to reformat your card using these instructions before re-inserting the card into the camera.
SD Reformat.

If an object is also close to the camera, the LED light may reverberate back causing over exposure. This is mutual and is non considered a quality issue. To obtain optimum prototype quality, you will want to prepare the camera where information technology is at least fifteen anxiety away from where you expect the game to be. The other time you may seem overexposed or even darker than normal photos would be during transition periods (dawn & dusk). The photographic camera changes settings to optimize your photograph, which means that while y’all are transitioning from nighttime to lite or vice versa, you lot may see a limited number of photos that are lighter or darker than normal. Be certain to avert setting upwardly the camera in a direction that will cause sunlight to shine directly into the camera lens (facing E or W).

If it appears that your LEDs will non turn on at dark, you will offset need to modify the batteries; low battery life volition prevent the LEDs from operating properly. If yous continue to have trouble after changing the batteries, please contact customer service for additional assistance.

If there is move in forepart of the camera at nighttime, only you are not seeing any photos or videos record, you lot will first need to change the batteries; low bombardment life can prevent the LEDs from operating properly. You volition likewise need to make certain that you are using a Class six SD bill of fare or higher. Lower class SD cards will not write the files quick enough to record, resulting in trivial to no night photos and/or videos.

If your bombardment life is too low, it could stop the camera from taking photos. If the camera is non taking photos one time your batteries accept been replaced, you lot will need to make sure your SD card is fully formatted and that the carte is unlocked. SD Reformat.

First things first, yous need to replace your batteries. Make sure that you have expert batteries in the camera, and that you have the correct SD card installed. If you continue to have trouble after checking those things, please contact our client service team at 800-523-2395.

Primos Truth Cam Ultra cameras take an internal battery which saves the fourth dimension and date. If your photographic camera is resetting the time and date, y’all volition need to contact client service for assist.

LOC stands for “lock,” and is letting you know that your SD card is locked. You lot will demand to motion the notch on the side of the card to the “unlocked” position.

If there are limited, random photos with no game nowadays, the following scenarios are nearly likely: An animal ran through the picture extremely fast A smaller animal/bird is around the photographic camera/sensor merely non in the field of view The sunlight or heat in combination with moving elements (trees, castor, shadows) is causing a false trigger The first two scenarios are hard to preclude, only you can keep tree limbs, tall grass, and obstructions away from the camera. To avert potential false triggers, attempt not to setup the camera directly in the sunlight.

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Primos Electronic Callers are water resistant, simply they are not waterproof. Prolonged exposure to moisture will crusade the unit to malfunction. Exposure to sand or dust, especially in large proportions, could too cause damage to key components and result in caller malfunction. If exposed to these elements, delight carefully wipe down the unit of measurement completely earlier the side by side use.

For optimum bombardment life and performance in all weather weather we recommend using Energizer Ultimate Lithium batteries. Alkaline and rechargeable batteries will piece of work just yous will come across less battery life, especially in Hot or Cold temperatures.

All Primos Electronic calls come up with a one yr limited warranty from the date of buy. You must annals your caller, or keep a copy of the proof of purchase to receive warranty protection. To register your caller, follow this link. For more data on the terms of this warranty, or if you demand to make a merits, please contact our Customer Service squad.

If the outer casings of your caller demand to be cleaned, you can use a material damped with a mild detergent solution. Avoid chemic cleaners and solvents, as these can damage the plastic components. For the remote screen employ a soft, clean, lint-free cloth. If necessary, you tin can dampen the fabric with h2o or eyeglass cleaner.

Geographical conditions such as large rocks, hills, and physical weather such as thick woods and brush can reduce the constructive range considerably. Atmospheric weather, such as extreme cold and thick fog tin exercise the same. Any of these factors in combination, can farther negatively impact the operating distance. To achieve optimal range, hither are a few tips: Make sure the speaker unit is prepare with no obstructions between it and the remote Gear up the speaker up where information technology is college than the remote to better expose the underside antenna Avoid adverse weather conditions Replace batteries before they get likewise low – low bombardment life can negatively impact your range




If y’all do not see recently added sounds on your remote, you will demand to resynchronize the unit. Instructions are here –
Resynchronizing Electronic Caller. If you lot withal practise not run into the sounds listed, you will need to verify that the files you lot added are compatible with the unit – MP3 files for Alpha and Turbo Dogg, .STL files for the Boss Dogg. If you lot continue to have trouble, please contact our client service team at 800-523-2395 x3 or by emailing [email protected].

If your sounds are being displayed as “NO NAME,” there is an issue with the file backdrop. Data on how to resolve this is available here –
No Name Workaround.

Yes. We deport replacement remotes for all of our electronic callers. For more information, or to place an social club, you lot tin contact our customer service section at 800-523-2395 x3 or past sending an email to [email protected].

Primos recommends placing the speaker within l yards of your location, facing away from you. Coyotes are known to hang upwardly at longer distances, so keeping the speaker with fifty yards allows for closer shots. Also, place the speaker to the side of your location and so that the animal is looking to the side of you, rather than directly at yous as it comes in to investigate the sound. If yous are using a decoy, we recommend placing it inside xx yards of the front of the speaker, and then that predators believe the sound is coming from the decoy. If yous are unsure well-nigh what calls to use, you may want to get-go attempt using i of the pre-programmed Proficient Hunts, which means you’ll have Randy Anderson and other Squad Primos members doing the calling for y’all! You can also visit our YouTube site at this link for helpful videos with tips from the pros.

If yous are not going to use the caller for an extended flow of time, be sure that you remove all batteries – this volition prevent damage from leaking or exploding batteries. In addition, make sure that the area yous choose to store your caller is cool and dry.

Primos Electronic Callers are outdoor units designed to be used in big open areas and concenter game from remote locations. The majority of the game sounds are recorded in the wild, non in studio weather condition. At close range and loftier volumes, calls may seem to be slightly “distorted”. This tin be encountered virtually commonly with polyphonic calls where in that location are multiple sounds playing at the same time. This harmonic “distortion” should get less apparent or be inaudible when the calls are heard from a distance. Yet, if you are noticing distortion or crackling at low volumes and/or at a distance, your batteries may be getting depression. As battery life drops, there will exist a notable change in sound quality.

If your caller is not connecting with remote automatically, battery life may be low. If you proceed to take an issue, yous will need to resynchronize the unit. Instructions are available here –
Resynchronizing Electronic Caller.

Your remote could lock up for either of 2 reasons: Low battery life Bad connection with the speaker If you continue to have the upshot after replacing the batteries, yous will need to do a full resynchronization. Instructions are available here –
Resynchronizing Electronic Caller.

If your remote shows a blank white screen, flashes, or freezes, the batteries are getting low. Y’all will need to supervene upon the remote batteries to resolve the result.

The antenna or “connectedness” symbol visible in the upper-left corner of the remote control screen is an indication that the remote control has continued with a Caller base of operations. The symbol is not an indicator of electric current connectivity. The symbol may disappear momentarily after connection with a base unit, but pressing a button on the remote volition still produce a reaction from the base of operations and the symbol will render.

The recommended operating temperature range is 20°F – 120°F The recommended storage temperature range is -10°F – 140°F

The Sit North Spin Crazy Critter (model 62704) decoy is compatible with our callers. *Please note that the older model of the Sit N Spin (model 62701) is not compatible with our electronic callers.

Y’all can view or download your owner’s manual hither.

If you are looking for replacement parts, you can contact our customer service department at 800-523-2395 x3 or by sending an email to [email protected].

Proposition 65 mandates that the Governor of California maintain and publish a list of chemicals that are known to cause cancer, nativity defects and/or other reproductive impairment. The listing, which must be updated annually, includes a wide variety of chemicals that tin can be found in dyes, solvents, drugs, food-additives, past-products of sure processes, pesticides and tobacco products. A chemic can be listed if it has been classified as a carcinogen or as a reproductive toxicant by an organisation deemed “administrative” on the subject. For carcinogens, the U.S. Environmental Protection Agency, U.S. Food and Drug Administration, National Institute for Occupational Prophylactic and Health, the National Toxicology Program, and the International Bureau for Inquiry on Cancer are deemed authoritative. With respect to reproductive toxicants, the government are the U.Southward. Environmental Protection Bureau, U.Southward. Nutrient and Drug Assistants, National Plant for Occupational Safety and Health, and International Agency for Inquiry on Cancer. A chemical can also be listed if it is required to exist labeled or identified equally a carcinogen or as a reproductive toxicant by an agency of the land or federal authorities. A company with 10 or more than employees that operates inside the State of California (or sells products in California) must comply with the requirements of Proposition 65. To comply, businesses are: (1) prohibited from knowingly discharging listed chemicals into sources of drinking water; and (2) required to provide a “articulate and reasonable” alert before knowingly and intentionally exposing anyone to a listed chemical.

This alert appears due to the State of California’s Suggestion 65 – a law intended to inform citizens about the potential presence of harmful materials. This law mandates a warning regarding the presence of i or more substances (even partial amounts) constitute on a long list (over 800) maintained past the State of California. Some of the substances on the prop 65 list are quite common, but believed past the State of California to exist potentially harmful in sure situations. A proposition 65 warning means 1 of two things: (1) the business has evaluated the exposure and has ended that it requires the alarm, or (2) the business has chosen to provide a alarm just based on the potential presence of a listed chemical. Out of an abundance of caution, Primos has elected to identify the alert on its products while nosotros continue to evaluate our products and identify opportunities to remove this warning over fourth dimension.

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A proposition 65 alert means one of 2 things: (1) the business concern has evaluated the exposure and has ended that it exceeds the “no significant chance level”; or (ii) the business has chosen to provide a warning simply based on the potential presence of a listed chemical. With Primos’ products, the exposure may exist below the Proposition 65 level of business, or could even be zero. Even so, out of an affluence of caution, Primos has elected to identify the Proffer 65 alert signs on its products.

All Primos products are designed and manufactured to be safe when used in the intended manner. Proposition 65 provides that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemic known to the State of California to crusade cancer or reproductive toxicity without commencement giving clear and reasonable alert to such private. A warning is non required if the person responsible tin can show that the exposure poses no pregnant risk assuming lifetime exposure at the level in question for substances known to the Land of California to cause cancer, and that the exposure will take no observable effect bold exposure at thousand (1000) times the level in question for substances known to the State to crusade reproductive toxicity. The “no significant take a chance” level is defined as the level which is calculated to result in not more than one excess case of cancer in 100,000 individuals exposed over a seventy-twelvemonth lifetime. In other words, if you are exposed to the chemical in question at this level every twenty-four hours for 70 years, it may increase your chances of getting cancer by no more than one example in 100,000 individuals so exposed.