Dot Matrix Printer Problems and Solutions Pdf

Most issues you may come across while operating your printer have simple solutions. Use the information in this section to find the source of and solution to printer problems that occur.

Determine the blazon of trouble that occurred, and encounter the appropriate section below:

You tin can also use the self test to determine whether the printer or the figurer is causing the trouble. See
Printing a Self Test
for instructions on printing a self test. To pinpoint communication bug, experienced users may want to use the printer’south hex dump mode described in
Printing Hex Dump.

Warning:

Do not reconnect the power string to an electric outlet that has the incorrect voltage for your printer.

The printer does non load unmarried-sail paper or does not feed it properly.
Cause	What to practice
Continuous newspaper is in the paper path.	Press the Load/Eject button to feed the continuous newspaper dorsum to the standby position. Set the paper release lever to the single-sheet position and insert a new sheet. (Encounter Switching to printing on unmarried sheets for more information.)
The paper release lever is set up to a tractor position.	Gear up the paper release lever to the single-sail position.
The paper on the paper guide is positioned as well far to the left or correct for the printer to detect that it is at that place.	Move the paper (and the edge guides) a lilliputian to the left or right.
Single-sheet paper is not loaded properly.	Come across Loading Single Sheets for instructions on loading single-sheet paper.
The paper-thickness lever is not gear up correctly.	Prepare the paper-thickness lever to match the thickness of your paper. See Adjusting the Paper-Thickness Lever for instructions.
Paper is creased, old, likewise sparse, or too thick.	See Paper for data on paper specifications and use new, clean sheets of paper.
The printer does not fully squirt a single canvass.
Crusade	What to do
Paper is too long.	Press the Load/Squirt button to eject the sheet. Brand sure the page length of your paper is within the range specified for single-canvas paper in Paper. Too check and adjust the paper size setting in your awarding or printer driver.
The paper does not feed properly with the optional cut-sheet feeder.
Cause	What to do
The cut-sail feeder is not installed properly.	Reinstall it equally described in Installing the cut-sheet feeder.
Also many sheets are loaded in the cut-canvas feeder. You cannot load more than 150 sheets of paper in the high-capacity cut-sheet feeder.	Load less than 150 sheets of newspaper. See Cutting-Sheet Feeder for more information.
The edge guides of the cut-sheet feeder are not positioned correctly.	Marshal the left edge guide with the arrow mark, then move the right edge guide to friction match your newspaper’south width.
There is but 1 sheet left in the bin.	Add together more than newspaper to the cut-sail feeder.
The printer does non load continuous paper or does not feed it properly.
Cause	What to do
The newspaper release lever is not set correctly.	Set up the paper release lever to the position for the paper source you want to apply. Meet Setting the Paper Release Lever for instructions.
Single-sheet paper is in the paper path.	Press the Load/Eject button to eject the sheet.
Continuous newspaper is non loaded properly.	See Loading Continuous Paper for instructions on loading continuous newspaper with the tractor you want to use.
The newspaper-thickness lever is not set correctly.	Set the paper-thickness lever to lucifer the thickness of your paper. See Adjusting the Paper-Thickness Lever for instructions.
The printer does not feed continuous newspaper to the standby position.
Crusade	What to do
You accept not torn off the printed pages before pressing the Load/Eject button.	Tear off the printed pages at the perforation. Then press the Load/Eject button to feed the paper backward to the standby position.

The printer is on merely it doesn’t print.

Cause

What to do

The interface cablevision is cleaved or twisted.

Check that the interface cablevision is non cleaved or twisted. If you have another interface cable, replace the cable and check whether the printer works correctly.

The printer is non connected directly to your reckoner.

When you utilize a printer changer, printer buffer, or a extension cable, the printer does non print correctly due to the combination of these devices. Make sure that the printer works correctly when it is connected to your computer without these devices.

The printer driver is not installed correctly.

Cheque that the printer driver is installed properly. If necessary, reinstall the printer driver.

Newspaper is jammed or the ribbon or guard mechanism is stuck.

Turn the printer off, open up the printer comprehend and remove the jammed newspaper or things that are stuck.

The USB setting is incorrect.

Confirm the USB setting is correct. Run across
Correcting USB Problems
for details.

The printer is hung-up (stopping in abnormal situations).

Turn the printer off and wait for a while. Then, plough the printer on again, and start printing.

The printer does not print when the calculator sends data.

Cause

What to exercise

The printer is paused.

Press the
Pause
button to turn off the Suspension light.

The interface cablevision is not plugged in securely.

Check that both ends of the cable between the printer and the figurer are plugged in securely. If the cable is connected correctly, run a self test as described in
Printing a Self Exam.

Your interface cable does not run into the printer and/or computer specifications.

Apply an interface cable that meets the requirements of both the printer and computer. See
Electronic
and your computer documentation.

Your software is not properly ready up for your printer.

Select your printer from the Windows desktop or in your application. If necessary, install or reinstall the printer driver software equally described in the Setup Canvas.

The printer makes dissonance, only cipher prints or press stops abruptly.

Cause

What to do

The paper-thickness lever is set incorrectly.

Set the paper-thickness lever to friction match the thickness of your paper. See
Adjusting the Paper-Thickness Lever
for instructions.

The ribbon has too much slack, the ribbon has come up loose, or the ribbon cartridge is non installed properly.

Remove whatsoever slack in the ribbon by turning the ribbon-tightening knob, or reinstall the ribbon cartridge as described in the section under
Replacing the ribbon cartridge.

The printer does non load single sheets of paper or does not feed newspaper properly. (2 or more than sheets of paper are fed at the same fourth dimension.)

Cause

What to practice

The paper is stuck together with static electricity.

Fan the newspaper well before you use it.

The printout is pale.

Cause

What to do

The printing speed is set to Ultra high speed draft (USD).

Alter the press speed setting as described in
Selecting a Font and Pitch.

The ribbon is worn out.

Replace the ribbon cartridge as described in
Replacing the ribbon cartridge.

The printout is faint.

Cause

What to do

The newspaper-thickness lever is ready incorrectly for your paper.

Movement the newspaper-thickness lever to a lower setting. Come across
Adjusting the Paper-Thickness Lever
for instructions.

The ribbon is worn out.

Supplant the ribbon cartridge as described in
Replacing the ribbon cartridge.

Part of the printout is missing, or dots are missing in random positions.

Cause

What to do

The ribbon has as well much slack, the ribbon has come up loose, or the ribbon cartridge is non installed properly.

Remove any slack in the ribbon by turning the ribbon-tightening knob, or reinstall the ribbon cartridge every bit described in
Replacing the ribbon cartridge.

The ribbon is worn out.

Replace the ribbon cartridge as described in
Replacing the ribbon cartridge.

Lines of dots are missing in the printout.

Crusade

What to do

The impress head is damaged.

Stop printing and contact your dealer to have the impress head replaced.

Caution:

Never replace the impress head yourself; you lot may harm the printer. Likewise, other parts of the printer must be checked when the print head is replaced.

All the text is printed on the same line.

Cause

What to do

No line feed control is sent at the end of each line of text.

Turn on the auto line feed setting using the printer’due south default-setting mode so that the printer automatically adds a line feed code to each railroad vehicle return. Come across
Irresolute default settings.

The printout has actress blank lines between lines of text.

Cause

What to do

Two line feed commands are existence sent at the end of each line of text, because the printer’s auto line feed setting is on.

Turn off the auto line feed setting using the printer’due south default-setting mode. Run into
Changing default settings.

The line space setting in your application software is incorrect.

Adjust the line space setting in your application software.

The printer prints foreign symbols, incorrect fonts, or other inappropriate characters.

Cause

What to exercise

Your printer and computer are not communicating correctly.

Make certain that you lot use the correct interface cable and that the communications protocol is correct. Come across
Electronic
and your figurer documentation.

The wrong character tabular array is selected in your software.

Select the correct character table using your software or the default-setting mode. The character table setting in your software overrides settings fabricated in the default-setting mode.

The printer you want to use is not selected in your software

Choose the right printer from the Windows desktop or in your application before press.

Your awarding software is not configured correctly for your printer.

Make sure that your application software is configured correctly for your printer. Come across your application documentation. If necessary, install or reinstall the printer commuter software as described in the Setup Sheet.

Software settings override settings you make using the default-setting mode or the control console buttons.

Use your application software to select the font.

Vertical printed lines are not aligned.

Cause

What to practise

Bidirectional printing, which is the printer’s standard printing mode, is out of alignment.

Use the printer’s bidirectional adjustment mode to correct this problem. See
Adjustment Vertical Lines in Your Printout.