Default User Name and Password on Firmware 22084-indexx V1.0 (02/13/14)

Issue

• Y’all wish to upgrade your Network Management Card’s (NMC) firmware or have been instructed to.
• You have a device such every bit a Rack PDU, AV unit, or environmental monitoring unit of measurement with an embedded NMC that you lot wish to upgrade.
• You lot had a problem with a previous upgrade attempt and need the instructions in order to correct it.
• Your device came pre-loaded with the wrong awarding and you lot need to load the correct awarding.

Product Line

• 
  Web/SNMP Card – AP9606
  
  
  Devices with an embedded Web/SNMP Bill of fare include (but are not limited to): Environmental Monitoring Unit i (AP9312TH).
• 
  Network Management Menu 1 – AP9617, AP9618, AP9619
  
  
  Devices with an embedded Network Management Card one include (simply are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, NetBotz 200).
• 
  Network Direction Menu 2 – AP9630/30CH, AP9631/31CH, AP9635/35CH, AP9537SUM
  
  
  Devices with an embedded Network Direction Carte du jour 2 include (simply are non limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX),
  
  Rack Automatic Transfer Switches (AP44XX),
  
  Sure Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
• 
  Network Management Card 3 – AP9640, AP9641
  

Environment

• All serial numbers
• All firmware versions (unless otherwise noted)

Cause

Users may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can exist interrupted or unsuccessful and these instructions can be followed to remedy the trouble.

Typically, these upgrades do not crave the device the Network Management Card is installed in to be powered downwardly or crusade unnecessary reanimation.

Lastly,
downgrades
are not typically recommended just the manual methods tin can also exist used to do those in certain circumstances.

NOTE:

For users upgrading (or downgrading) their Network Management Bill of fare two device from v5.X.X to v6.X.X, please review
Knowledge Base commodity FA167693
to understand several important considerations.

Resolution

When upgrading the firmware on your Network Management Carte du jour (NMC), you will need to decide which files pertain to your application. Brainstorm by determining what model of NMC you take.

• 
  AP9606
  
  – Web SNMP Management Card
• 
  AP9617, AP9618, AP9619
  
  – Network Management Card
• 
  AP9630, AP9631, AP9635
  
  – Network Management Card 2
• 
  AP9641, AP9641
  
  – Network Management Card iii
• 
  
  AP9603, AP9605
  
  – Token Ring Adapter, SNMP adapter – no updates bachelor

Annotation:

These instructions tin can also be used in devices that have embedded (mini) versions of the to a higher place Network Management Cards.

NOTE:

If you are interested in upgrading multiple devices at a fourth dimension,
refer to noesis base FA156117.







Annotation:

If you accept an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but

MUST

contact




APC Technical Support




in order to obtain the correct firmware and special instructions.

Next, make up one’s mind which device you have the Web SNMP/Network Management Card installed in.

For example, if you accept the Network Management Card installed in a UPS, you need to determine which UPS you take. APC offers several unlike UPS families. Some of these families include:

• Smart UPS
• Matrix
• Symmetra ane phase (Symmetra, Symmetra Rackmount, Symmetra LX)
• Symmetra iii phase (Symmetra PX)
• Symmetra PX 250/500kVA
• Silcon*

*Not supported on the NMC2 platform.

Select the correct UPS or device blazon.



Visit







https://www.apc.com/shop/u.s./en/tools/software-firmware
and select
UPS Network Management Cards
from the
Filter past > Software / Firmware
listing of checkboxes.

For example, if you lot have a Smart UPS 750 (SUA750), and then you lot volition cull:

UPS Network Management Bill of fare v3.X.X Firmware for Smart-UPS and Matrix west/AP9617/8/9 installed

or

UPS Network Management Carte v6.10.Ten Firmware for Smart-UPS & Milky way 3500 with AP9630/31/35

NOTE:

Network Direction Cards with the SKU of AP9617, AP9618, or AP9619 use firmware 3.X and Network Management Card ii units with the SKU of AP9630, AP9631 use version 5.X or 6.X firmware. The right firmware for each platform must be used and they are not interchangeable.

• Click on the download link on the correct-hand side of the page. Proceed through the menus and download the firmware executable. Once you have the firmware downloaded, then yous tin proceed with the upgrade.
  • 
    
    Note:
    
    AP9606
    has been discontinued for some fourth dimension and firmware for this device is located
    hither. Y’all will demand to download the AOS file then the appropriate application for your blazon of device.

There are dissimilar means that you can upload the firmware for each device. Please choose a method that works best for you.

Annotation:

For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.10, delight review
Knowledge Base article FA167693
to understand several important considerations prior to beginning any of these steps.

• 
  Universal Serial Autobus (USB) ane.one
  –
  Select Network Management Card two devices (Currently AP9631, AP9635, and Rack PDU 2G)
• 
  Firmware Upgrade Utility
  – Network Management Menu one and 2
• 
  XMODEM
  – Web/SNMP Card, Network Management Card 1 and two
• 
  Manual (FTP prompt)
  – Web/SNMP Bill of fare, Network Direction Menu 1 and 2
• 
  Manual – Secure Re-create (SCP)
  – Network Management Card i and two

Universal Series Motorcoach (USB) one.1 – Network Management Card 2*devices with USB

NOTE:

*If you have an AP9635 installed in a Symmetra PX 250/500, you lot have a Network Management Menu two just

MUST

contact




APC Technical Support




in order to obtain the correct firmware and special instructions, PRIOR to following the steps below.
Failure to do so may result in unexpected performance of your AP9635 Network Management Card 2.

Note
: Some USB wink drives are not uniform with the NMC2 devices. Secondly, the flash drive’s file system
must
be FAT, FAT16, or FAT32. (NTFS volition non piece of work).

1. Obtain the latest firmware files from apc.com and extract them to a binder. Please note, USB may not allow for a firmware downgrade. Yous must use a manual method to achieve a downgrade.

2. Create a folder on your USB flash bulldoze chosen
apcfirm
.

3. From the latest firmware files that you downloaded, add to the
apcfirm
folder the binary files for the firmware modules that you lot would like to upgrade. Some examples of the binary files for the three firmware modules follow:

Firmware Module	Binary File
APC Boot Monitor	apc_hw05_bootmon_108.bin
APC Operating Organization (AOS)	apc_hw05_aos_621.bin
Awarding Module	apc_hw05_sumx_621.bin
Language Pack*	sumx_620_frFrdeDeruRuitItesEs.lpk

iv. Utilize a text editor such as Microsoft Notepad to create a file called
upload.rcf.

Notation:

(Ensure that file extensions are visible and then that your file does not go named
upload.rcf.txt.
In Windows, this option can exist edited in
Folder Options->View->Hide extensions for known file types
within Command Panel. Make sure that option is unselected.) Add together to the file a line for each firmware module that yous want to upgrade equally shown below (replace “Thirty” with the version of firmware you lot will be upgrading to):

BM=apc_hw05_bootmon_XXX.bin
AOS=apc_hw05_aos_XXX.bin
APP=apc_hw05_sumx_XXX.bin
LANG=sumx_XXX_frFrdeDeruRuitItesEs.lpk

v. Add together the
upload.rcf
file to the
apcfirm
binder on the flash drive.

half-dozen. Insert the flash drive into the USB port on the NMC2.

7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will simply reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to glimmer bister during this procedure and rotate through a few color flashing patterns while transferring the different files.

NOTE:

If you lot accept an AP9631 or AP9635 removable NMC2 UPS SmartSlot bill of fare, you can also remove and re-insert the bill of fare into the UPS SmartSlot, effectively rebooting the NMC2 and kickoff the USB upgrade process this way.

8. Wait for two-5 minutes for the upgrade to complete. Remove the flash bulldoze from the USB port and check your firmware version. On a Rack PDU specifically, the LCD brandish volition show the firmware version for three seconds and and then will resume normal operation, at which time you can also remove the flash drive.

Firmware Upgrade Utility – Network Direction Card 1 and 2*

If you have a Windows calculator, you lot tin use the Firmware Upgrade Utility to upgrade the firmware.

If you have any other type of computer, then you will need to manually upload each firmware file to the Web SNMP/Network Management Bill of fare. Go to the XMODEM or Manual sections below for additional instructions.

Note:

For whatever firmware
downgrades, which are not typically recommended, yous will need to choose a new method. The Wizard will block whatsoever downgrades. Unfortunately, loading applications for different devices may also have encounter this cake if AOS versions are not the aforementioned.

Notation:

*If you have an AP9635 installed in a Symmetra PX 250/500, yous have a Network Management Card two just

MUST

contact
APC Technical Support
in guild to obtain the correct firmware and special instructions, PRIOR to following the steps below.
Failure to do so may result in unexpected functioning of your AP9635 Network Direction Card two.

1. Click on the firmware executable once the download is complete. The executable will keep to unzip firmware files and extract them. You can specify the location where you lot desire the firmware to download to.
2. In one case the firmware has been saved, the executable volition prompt y’all for the IP accost of the Spider web SNMP/Network Management Bill of fare that you want to upgrade.
3. Once you enter the IP address, click enter.
4. Yous will be prompted for a username and countersign.
5. If using the NMC1 executable, Yous will then be prompted to either 1) Go along with upgrade 2) Re-enter Parameters 3) Quit. Choose selection 1 and so enter.
   
   
   NOTE:
   
   In NMC1 Upgrade Utility v1.2 or higher, a username or password longer than 11 characters will be truncated. Thus, you will demand to change the password to eleven characters or less or choose another firmware upgrade method. Reference the picture show below on how to check your NMC Upgrade tool version.

6. If using the NMC2 firmware upgrade utility/wizard, seen below, you will exist prompted to enter the IP address and username and password. You can enter those and press
   Upgrade Now.

7. The firmware executable will then begin the upgrade process. This process may take every bit long as 5-7 minutes to finish. Once finished, shut the executable.
8. Verify that the firmware upgrade was successful.
   • NMC1 – Log into the Web UI and navigate to
     Administration -> General -> About. The updated firmware should exist listed on this page. Alternatively, verify via Telnet, SSH, or local console connexion on the primary page after log in.
   • NMC2 – Log into the Spider web UI and navigate to
     About -> Network. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connexion on the chief page after log in.

XMODEM – Web/SNMP Card (AP9606)


The Local Control Console allows you to use TFTP, FTP, and XMODEM.

i. Use the Settings option to define the file name.

2. Select TFTP, FTP, or XMODEM from the carte and follow the onscreen instructions.

XMODEM – Network Management Menu 1 (AP9617, AP9618, AP9619)

***





Note:

For AP9617/18/19 cards that take AOS one.2.0 firmware and beneath, you will need to first upgrade to AOS ii.0.2 before upgrading to the latest firmware. AOS 2.0.ii should be included as part of the firmware executable located on the firmware download page.***

1. Connect the Management Card to an available serial port on the host computer with the supplied cable (part number 940-0024).

2. If PowerChute is running, and so finish that service.

iii. Open a terminal session. Configure the terminal session to 2400bps, no parity, 8 data $.25, 1 stop scrap, and no flow control. If yous are using HyperTerminal, select Phone call->Disconnect and then Phone call->Connect to use the changes to the series port.


Note:

Sure terminal emulation programs, such as PuTTy, practice not support the XMODEM protocol.

4. Press the <Enter> key several times. You should come across a User Name prompt. If you practice not see the prompt,  ensure that you lot have the proper cable connected and that the communication settings are right.

5. Enter the Administrator account User Name and Password. The default for both is
apc. If you have changed the Administrator User Proper name and Countersign, use the new settings to log in. The main Control Console card will appear.

6. Get-go an XMODEM transfer.

7. Select pick 3 – System.

viii. Select option iv – Tools

9. Select option half-dozen – File Transfer.

10. Select pick 1 – XMODEM.

11. Enter “YES” at the prompt to continue with the transfer.

12. Select the appropriate baud charge per unit. The higher the baud rate, the faster the firmware upgrade.

13. You then need to modify the concluding program’s baud rate to match the i you lot selected in step 12. If you lot are using HyperTerminal select
Telephone call ->Disconnect
and become to
File->Backdrop->Configure
and choose the correct speed. Accept the changes so to reestablish the connection cull the Call carte->Connect to utilize changes made to the serial port. Press <ENTER> to  keep.

14. From the final program’due south Transfer carte, select the appropriate firmware .bin firmware file to transfer via XMODEM-CRC. To do this within HyperTerminal, go to
Transfer ->Transport File.
On the dialog box that pops upwards, scan the computer for the appropriate firmware .bin file. In one case you lot practice that, ensure the selected protocol is XMODEM and so press Ship to begin the file transfer. For AP9617/xviii/nineteen based devices, the AOS should be transferred first then the process should be repeated for the awarding file.

15. Later the XMODEM file transfer is complete, prepare the baud charge per unit dorsum to 2400 within the concluding program’s settings. The Management Carte will automatically reboot itself . (Please note that a reboot of the NMC does not touch on the output of the device.)

XMODEM – Network Management Card 2 (AP9630, AP9631, AP9635)*

Note:

If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Direction Carte du jour 2 just

MUST

contact
APC Technical Support
in order to obtain the correct firmware and special instructions, PRIOR to following the steps below.
Failure to do so may result in unexpected performance of your AP9635 Network Management Menu two.



NOTE:

If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please brand sure you lot review
Knowledge Base Commodity FA167693
prior.

.

ane. Select a serial port at the local computer and disable whatsoever service that uses the port.

2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Menu itself.

3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data $.25, no parity, ane end bit, and no menstruation control.


NOTE
: certain final emulation programs, such as PuTTy, do non support the XMODEM protocol.

4. Press the Reset push on the Direction Card or reseat the Network Direction Menu in the SmartSlot, and then
immediately
kickoff pressing the <enter> cardinal
repeatedly
until the Boot Monitor prompt displays:
BM>
. Likewise, once you have entered Boot Monitor mode correctly, the Network Management Card’due south status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in whatsoever situation.)

5. Blazon XMODEM, then press ENTER. You volition begin to see CCCCC ringlet across the screen to bespeak the Network Management Card is ready to receive a file.

half dozen. From the last program’south carte du jour, select XMODEM, so select the binary bootmonitor firmware file to transfer using XMODEM. Afterwards the XMODEM transfer is consummate, the Kicking Monitor prompt returns.

Note:

If the boot monitor module must exist updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file, upgrade the AOS binary first.

7. To install the application module, echo step 5 and footstep 6. In step half-dozen, utilise the awarding module file name.

8. Type reset or press the Reset button to restart the Management Card.

If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC function number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC office number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cablevision (APC office number 940-0024) to the DB-nine serial port of the expansion chassis, select 115200 bps.

XMODEM –












Network Direction Card 3 (AP9640, AP9641)

ane. Select a serial port at the local computer and disable any service that uses the port.

ii. To connect to a NMC3, use the provided micro-USB cable (APC part number 960-0603).

3. Run a terminal programme such equally HyperTerminal, and configure the selected port for 57600 bps, eight information bits, no parity, 1 terminate bit, and no flow control.





Note:



Sure terminal emulation programs, such as PuTTy, do non back up the XMODEM protocol.

four. Press the Reset push button on the Management Card or reseat the Network Direction Card in the SmartSlot, then

immediately

kickoff pressing the <enter> key

repeatedly

until the Boot Monitor prompt displays:

BM>. Once you lot have entered Boot Monitor mode correctly, the Network Direction Menu three’s status LED will be solid orange in color. (Boot Monitor manner is required on NMC3 for an XMODEM upgrade in any situation.)

v. Type XMODEM, and so press ENTER. You volition begin to see CCCCC scroll beyond the screen to indicate the Network Direction Card is ready to receive a file.

half-dozen. From the concluding program’south bill of fare, select XMODEM and select the .nmc3 file to transfer. After the XMODEM transfer is complete, the Kick Monitor prompt returns.

7. Type reset or printing the Reset push to restart the Management Card.

If the Direction Carte du jour is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Direction Card, or connect an RS-232 configuration cablevision (APC part number 940-0024) to the DB-9 serial port at the expansion chassis. If you connect an RS-232 configuration cable (APC function number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.

Manual (via FTP) – Web/SNMP Bill of fare (AP9606) & Network Management Carte du jour 1 and 2*





NOTE:

If you accept an AP9635 installed in a Symmetra PX 250/500, you take a Network Management Bill of fare 2 simply

MUST

contact
APC Technical Support
in order to obtain the right firmware and special instructions, PRIOR to following the steps beneath.
Failure to do and then may result in unexpected performance of your AP9635 Network Management Card 2.

Notation:

***For AP9617/18/xix cards that have AOS 1.2.0 firmware and below, you will need to first upgrade to AOS 2.0.2 earlier upgrading to the latest firmware. AOS 2.0.2 should be included as office of the firmware executable located on the firmware download folio.***

Annotation:

If you wish to downgrade from v6.0.X to v5.ane.Ten firmware on NMC2 devices, please make sure you review
Knowledge Base Commodity FA167693
prior.

1. To perform a firmware flash with this method the Management Bill of fare must accept been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must exist enabled.

3. Open an FTP client session.

4. Log in.

Typically, the password will appear on the screen as *** or not at all as you type.

ftp>

vii. Await about 20 – thirty seconds.

eight. Repeat Steps three – 8 once more for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step six, substitute the sumx module file name, in place of the AOS module file proper noun. Or the sy prefix for the Symmetra.

Note
: To upgrade multiple Management Cards using an FTP customer or using SCP, write a script which automatically performs the procedure.

Note

:
If using MacOSX, the full filepath of the destination folder volition need to be included in the “put” command. An example command would read:

ftp> put /Users/Admin/Downloads/aosXXX.bin
        /aosXXX.bin
      

Manual (via FTP) – Network Management Bill of fare 3

1. To perform a firmware flash with this method the Management Bill of fare must accept been previously configured with a System IP, Subnet Mask, and Default Gateway and fastened to the network. In addition, FTP Server must be enabled.

2. Open an MS-DOS command prompt window on a PC which is continued to the network. Alter to the directory which contains the firmware upgrade files. Some instance commands which demand to be entered are shown in
bold
in order to change directories.
Please notation, this is but an example. You lot may demand to enter a full path to a directory which requires different syntax.








C:\>


cd apc

C:\apc>

3. Open up an FTP client session.

C:\apc>
ftp 192.168.1.100
(192.168.one.100 being the IP address of the web card)







four. Log in every bit Administrator (apc is the default user name and password).













v. Upgrade the firmware:

ftp>
bin
(specifies binary transfer style which is required)

ftp>

hash

(optional – enables hash mark printing every bit a way of monitoring file transfer progress)

ftp>
put apc_hw21_SU_XXXX.nmc3
(Xxx being the version number downloaded)

vi. When FTP confirms the transfer, blazon
quit
to close the session.








7. Await about xx – thirty seconds.







NOTE:


To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.

Manual (via Secure Copy) – Network Direction Carte du jour 1, ii, and iii*



Annotation:

If you lot have an AP9635 installed in a Symmetra PX 250/500, yous have a Network Management Card two just

MUST

contact
APC Technical Support
in order to obtain the correct firmware and special instructions, PRIOR to post-obit the steps below.
Failure to do so may outcome in unexpected functioning of your AP9635 Network Management Card ii.

NOTE:

If y’all wish to downgrade from v6.X.X to v5.i.X firmware on NMC2, please make certain you review
Knowledge Base Article FA167693
prior.

Notation:

For NMC1, SCP is supported and available as of AOS two.0.0. If y’all have version i.10.X, delight upgrade to at to the lowest degree 2.10.X or the latest firmware version.

i. Identify and locate the firmware modules described in the preceding instructions for FTP.

2. Use an SCP command line to transfer the AOS firmware module to the Management Menu. The following example uses xxx to represent the version number of the AOS module:

scp apc_hw05_aos_xxx.bin [email protected]:apc_hw05_aos_xxx.bin

iii. Use a similar SCP command line, with the proper name of the awarding module, to transfer the application firmware module to the Management Card.