Canon Inkjet Printer Scanner Fax Extended Survey Program
This section describes some of the errors or messages.
Notation
-
A Support Code (error number) is displayed on the estimator or on the touch screen for some mistake or bulletin. For details on errors with Support Codes, refer to
A Back up Code is displayed
.
If a bulletin is displayed on the touch screen, see below.
If a message is displayed on the computer, meet beneath.
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Error Regarding the Ability Cord Being Unplugged Is Displayed
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The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
A Message Is Displayed on the touch screen
Confirm the message and take an appropriate action.
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Data of supported types are not saved.
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There is no prototype data or certificate saved on the memory card that tin can be read past this machine.
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The machine may not recognize the file if the file proper name or folder path contain certain characters. Apply only alphanumeric characters.
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Photo data edited or processed on a reckoner must be printed from the computer.
Annotation-
When a photograph which has been candy on a calculator is selected, “?” is displayed on the touch screen.
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Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is non supported, or the file is too large.
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Make sure the
PDF
file is printable from a retentiveness card.Yous tin impress
PDF
files scanned using the operation panel of the machine or fabricated using
Catechism IJ Browse Utility
or
My Prototype Garden
(application software uniform with the machine) from a retentivity carte du jour.-
You tin can print
PDF
files from a memory card which satisfy the following conditions. Other than the post-obit
PDF
file cannot exist printed even if they appear on the document list.-
PDF
files scanned using the operation panel of the machine and saved on a memory menu with
Format
fix to
PDF
or
Meaty PDF
(Extension:
.pdf) -
PDF
files fabricated using
Canon IJ Scan Utility
or
My Image Garden
(application software compatible with the machine) (Extension:
.pdf)Except
for the post-obit information:-Encrypted data
-Information more than two GB
-Data including images scanned at 9601 pixels or more than in the vertical and horizontal directions
-
Notation-
The names of the PDF files are displayed even though they cannot be printed from the memory card. Information technology is recommended yous ostend whether they are printable. If one of the following atmospheric condition applies to the PDF files, they are not printable.
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The Details screen is non displayed for the PDF file you desire to print.
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Characters other than machine name,
IJ Browse Utility, or
My Image Garden
are displayed on Created with on the Details screen. -
“?” is displayed on the preview screen.
-
-
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Data edited or processed on a computer must be printed from the computer.
-
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The specified PDF file contains unprintable data. Some portions may not be printed.
PDF file which contain lot of graphics or hi-resolution images may lose that data or cease before printing is completed. In this example, print from the computer.
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The bill of fare is currently writable from PC. Fix to [Not writable from PC].
The card slot is ready to
Writable from USB PC
or
Writable from LAN PC.You cannot impress from the retentiveness card or save the scanned information to the memory card when the card slot is fix to
Writable from USB PC
or
Writable from LAN PC. Afterwards writing on the memory card, select
Not writable from PC
in
Read/write attribute
under
Device user settings. -
Power was not turned off correctly the last time. Press the
button when turning power off.The power string may take been unplugged last while the car was nevertheless on.
Tap
OK
on the touch screen to dismiss the mistake.
Note-
Run into
Notice for Unplugging the Ability Cord
for unplugging the power cord.
-
-
Cannot connect to the server. Delight wait a while and try once again.
Yous cannot connect to the server due to some communication fault. When you lot have tried to access a photo sharing site, information technology is possible that your photos have been deleted.
Tap
OK
on the impact screen to dismiss the error, then effort again after a while.
Error Regarding Automated Duplex Printing Is Displayed
Meet
Cannot Print Properly with Automatic Duplex Press
and accept the appropriate action.
Fault Regarding the Power String Being Unplugged Is Displayed
The power string may have been unplugged while the machine was still on.
Cheque the mistake message that appears on the computer, then click
OK.
The machine starts printing.
See
Observe for Unplugging the Ability Cord
for unplugging the power cord.
Writing Error/Output Error/Communication Error
If the
Power
lamp is off, brand sure that the power plug is plugged in, then turn the automobile on.
While the
Ability
lamp is flashing, the car is initializing. Await until the
POWER
lamp stops flashing and remains lit.
Brand certain that the printer port is configured appropriately in the printer driver (Windows).
* In the following instructions, “Thirty” signifies your machine’s name.
-
Log on as a user account with administrator privilege.
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Select items equally shown below.
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In
Windows 8, select
Control Console
from the
Settings
charm on
Desktop > Hardware and Sound > Devices and Printers. -
In
Windows 7, select
Devices and Printers
from the
Start
menu. -
In
Windows Vista, select the
Start
menu
> Control Panel > Hardware and Audio > Printers. -
In
Windows XP, select the
Start
menu
> Control Panel > Printers and Other Hardware > Printers and Faxes.
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-
Open the properties of printer driver for the machine.
-
In
Windows eight
or
Windows 7, right-click the “Catechism XXX Printer” icon (where “Thirty” is your machine’due south name), then select
Printer properties. -
In
Windows Vista
or
Windows XP, correct-click the “Canon Xxx Printer” icon (where “XXX” is your machine’s name), so select
Properties.
-
-
Click the
Ports
tab to confirm the port settings.Make sure that a port named “USBnnn” (where “n” is a number) with “Catechism 30 Printer” appearing in the
Printer
column is selected for
Impress to the following port(s).
Note-
When the machine is used over LAN, the port proper name of the motorcar is displayed equally “CNBJNP_xxxxxxxxxx”. “xxxxxxxxxx” is the character string generated from the MAC address or a character string specified by the user when setting upwards the auto.
-
If the setting is incorrect:
Reinstall the
MP Drivers
with the Setup CD-ROM or install them from our website. -
Printing does not start fifty-fifty though the machine is continued to the computer using a
USB
cable and the port named “USBnnn” is selected:In
Windows 8, select
My Printer
on the
Kickoff
screen to start
My Printer. If
My Printer
is not displayed on the
Get-go
screen, select the
Search
charm, then search for “My Printer“.Fix the right printer port on
Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine’s name.In
Windows vii, Windows Vista, or
Windows XP, click
Showtime
and select
All programs,
Canon Utilities,
Canon My Printer,
Canon My Printer, and so select
Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your motorcar’s proper name.If the problem is not resolved, reinstall the
MP Drivers
with the Setup CD-ROM or install them from our website. -
Printing does not start fifty-fifty though the port named “CNBJNP_xxxxxxxxxx” is selected when the machine is used over LAN:
Launch
IJ Network Tool, and select “CNBJNP_xxxxxxxxxx” as y’all confirmed in step iv, then associate the port with the printer using
Associate Port
in the
Settings
menu.If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
-
Make sure that the motorcar is connected to your figurer properly.
When the motorcar is connected to your figurer with a USB cablevision, brand certain that the USB cable is securely plugged in to the machine and the calculator, then check the followings:
-
If you are using a relay device such as a USB hub, disconnect it, connect the car directly to the computer, and try printing again. If press starts normally, in that location is a problem with the relay device. Consult the reseller of the relay device for details.
-
There could besides be a problem with the USB cable. Replace the USB cable and endeavor printing over again.
When you use the motorcar over LAN, make sure that the auto is connected to the network with a LAN cable or is set up correctly.
Make sure that the MP Drivers are installed correctly (Windows).
Uninstall the
MP Drivers
post-obit the procedure described in
Deleting the Unnecessary MP Drivers
, then reinstall the
MP Drivers
with the Setup CD-ROM or reinstall them from our website.
When the car is continued to your computer with a USB cable, check the status of the device on your estimator (Windows).
Follow the procedure below to check the status of the device.
-
Open the Device Manager on your computer as shown below.
If the
User Account Control
screen is displayed, follow the on-screen instructions.-
In
Windows 8,
select
Control Console
from the
Settings
charm on
Desktop > Hardware and Audio > Device Managing director. -
In
Windows 7
or
Windows Vista, click
Control Panel, Hardware and Sound, then
Device Director. -
In
Windows XP, click
Control Console,
Performance and Maintenance,
System, so click
Device Managing director
on the
Hardware
canvass.
-
-
Double-click
Universal Series Bus controllers
then
USB Printing Support.If the
USB Press Support Backdrop
screen is not displayed, make sure that the machine is correctly continued to the computer.
Make sure that the machine is connected to your computer properly. -
Click the
General
tab and brand certain that there is no indication of a trouble with the device.If a device mistake is displayed, refer to Windows help to resolve the error.
Other Error Letters
If an fault message is displayed outside the printer status monitor, check the following:
-
“Could non spool successfully due to insufficient deejay infinite”
Delete whatever unnecessary files to increment the amount of free space on the disk.
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“Could not spool successfully due to insufficient retention”
Quit other running application softwares to increase available memory.
If y’all cannot print however, restart your computer and retry press.
-
“Printer commuter could non be found”
Uninstall the MP Drivers post-obit the procedure described in
Deleting the Unnecessary MP Drivers
, so reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website. -
“Could not impress Application name – File proper noun”
Attempt printing once again in one case the current chore is consummate.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen request for permission to send the printer and awarding software usage information will be displayed every calendar month for about 10 years.
Read the instructions on the screen and follow the procedure below.
-
If you concur to participate in the survey program:
Click
Agree,
then follow the on-screen instructions. The printer usage data will be sent via the Internet. If y’all take followed the on-screen instructions, the information volition exist sent automatically from the 2nd time onward and the confirmation screen will non be displayed again.
Note-
When the data is existence sent, a circumspection screen such equally an Internet security screen may exist displayed. In this instance, confirm that the plan proper noun is “IJPLMUI.exe”, then allow it.
-
If you deselect the
Send automatically from the adjacent time
check box, the information volition not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the side by side survey. To send the information automatically, see
Changing the confirmation screen setting:.
-
-
If y’all do not concord to participate in the survey programme:
Click
Do not agree. The confirmation screen volition be airtight, and the survey at that fourth dimension is skipped. The confirmation screen will exist displayed once more one month later. -
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click
Uninstall, then follow the on-screen instructions. -
Changing the confirmation screen setting:
-
Select items as shown below.
-
In
Windows viii, select
Command Panel
from the
Settings
charm on
Desktop > Programs > Programs and Features. -
In
Windows 7, or
Windows Vista, select the
Start
menu
> Control Panel > Programs > Programs and Features. -
In
Windows XP, select the
Kickoff
carte
> Command Panel > Add or Remove Programs.
Note-
In
Windows 8, Windows 7
or
Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software.This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
-
-
-
Select
Canon Inkjet Printer/Scanner/Fax Extended Survey Program. -
Select
Change.If y’all select
Yes
afterward you have followed the on-screen instructions, the confirmation screen will be displayed at the time of the side by side survey.If you lot select
No, the information will be sent automatically.
Note-
If y’all select
Uninstall
(or
Remove
in
Windows XP), the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.
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