August 2018 Surface Book 2 Firmware Update Downlaod

August 2018 Surface Book 2 Firmware Update Downlaod

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Hullo eMKaeMKa,

Thanks for reaching out. For us to empathize the issue better, we would like to know if there are any error messages/codes appear? How almost in Device Director?

To help solve this issue, nosotros suggest that y’all check these steps:

Step i: Use the Surface Diagnostic Toolkit.
You lot can download and run the

Surface Diagnostic Toolkit
. The said toolkit will cheque and written report other errors then fix it.

Step 2: Perform a ii-push button shutdown/force shutdown of your Surface.

If the first step did not work, you tin click this

link

to get started.

Stride 3: Uninstall the mouse commuter.
Right-click/Touch and hold the
Windows
icon > select

‘Device Manager’

then look for
‘Mice and other pointing devices’
and double-click > Right-click on

“HID-compliant mouse”

then select
‘Uninstall’.
Once uninstalled, restart your Surface.

Let us know how it goes.

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Same issue. g600 mouse. Worked completely fine till firmware update. Now it freezes randomly in games or when the pc is stressed. Accept tried all 3 solutions. No adept.

Accept noticed that I have viii hid compliant keyboards and iv hid complaint mice in device manager…. never noticed that earlier…

Hi,

I already performed a forced shutdown and ran a diagnostic via the Surface Toolkit. It didn’t solve the problem.

Just –

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to prepare the issue.

Really, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book two firmware update.

Mayhap the two are at present incompatible ?

Is there a fashion for you to written report the issue to Logitech to fix the issue ? Or to check with the W10 squad to run into why this happens ?

Logitech Gaming Software info :

  • Software Version:ix.00.42
  • Post Date:May 10, 2018

Regards.

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Hi,

I already performed a forced shutdown and ran a diagnostic via the Surface Toolkit. It didn’t solve the problem.

But –

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now information technology seems to gear up the outcome.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book two firmware update.

Maybe the two are now incompatible ?

Is there a way for you to report the issue to Logitech to prepare the issue ? Or to bank check with the W10 team to run into why this happens ?

Logitech Gaming Software info :

  • Software Version:9.00.42
  • Mail Date:May 10, 2018

Regards.

EDIT :

Information technology’south happening again 🙁 Even without any Logitech software installed.

Heya buddy,

I have the same trouble since the final few days. I have noticed a few things that might help you out.

The mouse seem to cut off when the Air-conditioning power has been connected and the battery is gear up to high performance. If you want loftier functioning, just removing the Air conditioning power seems to fix the mouse problem. But if yous want to stay powered on AC, then moving the slider down to ‘Better performance’ seems to set information technology.

I know this state of affairs ain’t ideal, but try information technology until they release patches to gear up it 🙂

Exercise allow me know if it works 🙂

Proficient luck!

Razik

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Pitiful this didn’t help.

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How-do-you-do,

No it doesn’t fix the event. Actually, setting it to max perf is worse for me :/

I just sent an email to Logitech to run into if they tin replicate the issue.

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Can confirm. I tried information technology with and without logitech drivers. It seems to “behave for a little bit” afterward removal. But comes dorsum with the exact aforementioned issue.

Accept anyone found anything in the issue viewer showing something happening when these glitches with the mouse happen?

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Nothing shows upwardly in the result viewer 🙁 But I’thou not even surprised actually…

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Well this is unfortunate. Hope they expect into the result and set information technology soon 🙂

Regards.

Razik

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August 2018 Surface Book 2 Firmware Update Downlaod

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