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HP Ink Tank 310, 410 Printers – Blinking Lights and ‘E’ Errors
This document is for HP Ink Tank 310, 311, 315, 316, 318, 319, Wireless 410, 411, 412, 415, 416, 418, and 419 printers.
The following sections draw the most common error conditions with combinations of blinking (flashing) lights displayed on the control console, followed by solutions for each combination. Find the blinking lights pattern yous are experiencing, and then follow the steps to resolve the upshot.
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Control panel display
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Abolish button
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Wireless button/light
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Wi-Fi Directly button/condition lite
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Start Copy Color button
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Ability push button/low-cal
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Printhead Alert light
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Resume button/light
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Information push button/low-cal
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HP ePrint button/light
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Showtime Copy Black push
Figure
: Control panel buttons and lights
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Number of Copies icon
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Error icon
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Paper Error icon
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Wi-Fi Direct icon
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Wireless icon
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Wireless Attention icon
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Signal Bars icon
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Printhead icons
Figure
: Command panel icons
Wireless light blinks, and the Wireless icon and Wireless Attending icon are on
This condition occurs when the wireless connection is on, but the printer cannot find a wireless betoken.
Figure
: Wireless light blinks, and the Wireless icon and Wireless Attention icon are on
Step i: Look for the printer to establish a connection
The Wireless light blinks when the printer is attempting to connect to the wireless router or access betoken. Wait a few minutes, and then check the light once again.
-
If the
printer establishes a connection, you can stop troubleshooting. -
If the
Wireless light continues to blink, continue to the next footstep.
Stride ii: Check for issues with the wireless network
The following factors tin cause the printer to lose the wireless connection:
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The network connection is no longer active, or has low point strength.
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The printer goes into sleep mode or standby mode.
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The printer is either also far abroad from the wireless router, or likewise close to it. The recommended altitude betwixt the printer and the router is 1.0 meter to 1.5 meters (iii ft to 5 ft).
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A firewall prevents the printer from accessing the reckoner and wireless network.
-
A nearby device that emits radio signals (such every bit a microwave or cordless telephone) might interfere with the wireless connection.
-
A virtual private network
(VPN)
prevents the printer from accessing the computer and wireless network.
If you corrected whatever of the items in the list and
enabled the printer to establish a connection, yous can stop troubleshooting.
Step 3: Connect the printer to your network
Wireless light blinks, the Wireless icon is on, and the Wireless Attention icon blinks
This condition occurs when the printer cannot connect to your network.
Figure
: The Wireless low-cal blinks, the Wireless icon is on, and the Wireless Attending icon blinks
Step 1: Wait for the printer to establish a connection
The
Wireless light
blinks slowly when attempting to connect to the wireless router or access point. Wait a few minutes, and then bank check the lite again.
-
If this step
resolved the upshot, you lot tin can end troubleshooting. -
If the
issue persists, continue to the next step.
Pace 2: Bank check for issues with the wireless network
The following factors can cause the printer to lose the wireless connectedness:
-
The network connectedness is no longer active, or has low bespeak strength.
-
The printer goes into slumber mode or standby mode.
-
The printer is either also far away from the wireless router, or as well close to it. The recommended distance between the printer and the router is 1.0 meter to 1.v meters (3 ft to 5 ft).
-
A firewall prevents the printer from accessing the reckoner and wireless network.
-
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connectedness.
-
A virtual private network
(VPN)
prevents the printer from accessing the figurer and wireless network.
If you corrected whatsoever of the items in the list and
enabled the printer to establish a connection, you lot can stop troubleshooting.
Step iii: Connect the printer to your network
‘Error A’ displays
The printer is silent and an
A
blinks on the printer control panel.
Figure
: An ‘A’ blinks
The printer printed an alignment page and is waiting to browse the page and consummate the alignment.
-
Lift the scanner hat.
-
Place the alignment folio with the print side downwardly on the right-forepart corner of the scanner drinking glass, and then close the scanner lid. Position it co-ordinate to the guides around the scanner glass.
Figure
: Placing the alignment page on the scanner glass
-
Close the scanner lid.
-
On the command panel, press the
Showtime Copy Color
button
.
‘Error P’ displays
After installing the printheads, the printer is silent and a
P
blinks on the printer control panel.
Effigy
: A ‘P’ blinks
The printer was interrupted while priming the ink system. Printing and concord the
Resume
button
for 3 seconds to continue the priming process. For more than information, go to
A Blinking ‘P’ Mistake Displays.
All the lights are off and the printer does not respond
This condition occurs when the printer is turned off, or there is an outcome with the power supply.
Footstep 1: Plough on the printer
Press the
Ability
push button to turn on the printer.
If the printer does not turn on, continue to the next pace.
Step 2: Make sure the printer is plugged in
Brand sure the ability cord is connected to the rear of the printer and plugged into an electrical outlet.
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Bank check the rear of the printer to make sure the power cord is inserted securely into the power connection.
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Check the electrical outlet to brand sure the ability cord is plugged in securely.
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Rear of printer
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Electrical outlet
Figure
: Check the electric connections
-
-
Turn on the printer.
If the printer does not turn on, continue to the adjacent stride.
Step 3: Plug the printer directly into a wall outlet
If you lot are using a surge protector, extension cablevision, or ability strip, plug the printer directly into a wall outlet to make sure the power source functions correctly.
-
Unplug the power cord from any surge protector, extension cable, or ability strip.
-
Plug the ability string directly into a wall outlet.
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Turn on the printer.
Step 4: Make sure the electrical outlet works
Brand sure the electrical outlet the printer is plugged into is providing power.
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Unplug the ability cord from the electrical outlet.
-
Plug another apparatus into the electric outlet to make certain the outlet works.
-
If the
electric outlet does not work, plug the printer into another outlet that does piece of work. -
If the
electrical outlet works, but the printer still does not turn on, go on to the next step.
Step 5: Test the power with a compatible power cord from a unlike printer
If you have another bachelor power string that is compatible with your printer, use the alternating cord to repeat the previous steps.
-
If these steps
resolved the issue, yous can cease troubleshooting. -
If the printer
turns on
with the alternating power cord, the original power cord acquired the consequence. Contact HP to supercede the power cord.
Stride six: Service the printer
If you lot have completed all the previous steps and the issue persists, keep to the
Service the printer
department at the stop of this certificate.
One or both printhead icons, Fault icon, and Printhead Alert calorie-free blink
This condition occurs when one or both of the ink printheads needs attention or is faulty, incorrect, missing, damaged, or incompatible.
Figure
: Ane printhead icon, Error icon, and Printhead Warning light glimmer
Figure
: Both printhead icons, Error icon, and Printhead Alarm light blink
Error icon, Paper Error icon, and the Resume light are on
This condition occurs when there is no paper in the input tray. Load the printer with plain newspaper to resolve the issue.
Figure
: The Error icon, Paper Error icon, and the Resume light are on
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Heighten the input tray.
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Slide the paper width guide all the style to the left.
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Load plain white paper into the input tray, slide the stack of paper down until it stops, so slide the newspaper width guide against the edge of the paper.
-
Pull out the output tray, and then raise the tray extender.
note:
Earlier press, select the right paper size and paper type settings from the computer.
HP ePrint low-cal blinks
This condition occurs when HP ePrint is turned on, but the printer is non connected to the Web Services server.
Plow on Spider web Services, and then fix automatic printer updates to make sure your printer has the most upward-to-date functionality. Periodic printer updates are required to employ HP ePrint Web Services.
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Load plain newspaper in the paper tray.
-
On the printer control panel, press the Wireless
and the Information
buttons at the same time.A Network Configuration Page prints.
-
Under the
General Information
section, detect the IP address. It is listed equally
URL(s) for Embedded Web Server.Figure
: Instance of an IP address on the Network Configuration Page
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Open a new web browser window or tab.
-
Blazon the IP address in your spider web browser’s address bar, and and so press
Enter. The Embedded Spider web Server (EWS) opens. -
From the
Home
tab, click
Spider web Services. -
Under the
Web Services Settings
department, click
Setup, and so click
Keep. -
Check both boxes to accept the terms of use and turn on Web Services, and then click
Next. The printer searches for updates, and so automatically prints a Web Services information folio.
‘Error ane’ displays and the Resume calorie-free blinks
An
E1
error occurs when the newspaper settings in the impress driver practice not friction match the paper loaded in the printer.
‘Error two’ displays
An
E2
error occurs when the printer attempts to impress a unmarried-page or multi-page print task, and the newspaper length selected in the print settings does non match the length of the loaded paper. The printer so prints out the first folio with errors.
Figure
: The Number of Copies icon alternates between ‘E’ and ‘2’
annotation:
The Mistake icon, Paper Mistake icon, and Resume light blink when a multi-page print job is attempted.
You lot can resolve the fault by canceling the impress chore, and then changing the print settings in the press software.
-
Press the
Cancel
button
to abolish the print job or clear the error.
‘Error 3’ displays and the Resume low-cal blinks
An
E3
fault occurs when there is a printer wagon jam.
Figure
: Number of copies alternates between ‘E’ and ‘3,’ and the Resume light blinks
‘Error 5’ displays and all lights on the control panel blink
An
E5
error occurs when the printer experiences a scanning error.
Figure
: The Number of Copies icon alternates between
E
and
five, and all lights on the control console glimmer
Turn the printer off and on again to resolve a scanning error. If you were not scanning when the error occurred, skip to the
Service the printer
section at the end of this document.
notation:
The printer still prints even if the browse feature is unavailable.
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Turn off the printer.
-
Wait at least xv seconds.
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Plow on the printer.
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Cheque the lights on the control console to brand sure they no longer blink.
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Attempt to scan the item again.
‘Fault vi’ displays and all the lights blink
An
E6
mistake occurs when the printer is in an error state.
Figure
: Number of Copies icon alternates between ‘E’ and ‘6,’ and all the lights blink
Footstep 1: Reset the printer
Resetting the printer can clear the error state.
-
With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
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Wait 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
note:
HP recommends plugging the printer directly into a wall outlet.
Step 2: Plug the printer directly into an electrical outlet
Plug the production directly into an electric outlet to make sure that the power source functions correctly.
-
Disconnect the power cord from the rear of the product.
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Unplug the power string from any power strips or surge suppressors.
-
Plug the ability cord direct into an electrical outlet.
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Reconnect the ability string to the rear of the product.
-
Press the Power button () to turn on the product.
-
Try the chore again.
If the issue persists, try a dissimilar electrical outlet.
Pace 3: Service the printer
If you lot have completed all the previous steps and the issue persists, continue to the
Service the printer
section at the cease of this document.
‘Error 7’ displays
An
E7
error occurs when the printer is unable to prime the system and has reached the maximum number of prime number attempts.
Figure
: Number of Copies icon alternates betwixt ‘Due east’ and ‘7’
‘Error nine’ displays and an Ink Organization Maintenance page prints
An
E9
error occurs when the printer detects that ink organization maintenance is required. An Ink Arrangement Maintenance page prints containing instructions to open and shut the printhead access door to resolve the fault.
note:
HP recommends opening and endmost the printhead access door three-4 times to remove any ink buildup and maintain the best print quality.
Figure
: Number of Copies icon alternates betwixt ‘Due east’ and ‘9’
Effigy
: Ink System Maintenance folio
Service the printer
Service or supersede your HP product if the issue persists later completing all the preceding steps.
Go to
Contact HP Customer Support
to schedule a product repair or replacement. If you lot are in Asia Pacific, you lot volition exist directed to a local service center in your area.
To ostend your warranty status, go to
HP Production Warranty Check. Repair fees might apply for out-of-warranty products.